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Unclear error message of "video is private" when a VideoPress plan needs to be purchased #37096

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foleynotrose opened this issue Apr 26, 2024 · 0 comments
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[Feature] VideoPress A feature to help you upload and insert videos on your site. [Plugin] VideoPress A standalone plugin to add high-quality VideoPress videos to your site. [Pri] Normal Triaged [Type] Bug When a feature is broken and / or not performing as intended

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@foleynotrose
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Impacted plugin

VideoPress

Quick summary

A free VideoPress plan allows only one video to be visible on your site. Other videos show up as private.

In Editor mode, the error message is "Video is private" and instructions are "Make sure you are signed in and a member of the site."

In reality, the fix is to purchase a paid plan. The error messaging and instructions do no match the actual solution.

Steps to reproduce

  1. Add VideoPress paid plan to any site.
  2. Upload at least 2 videos into a post or page.
  3. Remove the VideoPress paid plan.
  4. Edit the page or post where the videos were added.

A clear and concise description of what you expected to happen.

If I need to pay for a VideoPress plan to keep my videos public, then I would expect to be told that's what I need to do.

What actually happened

The error message tells me "Make sure you are signed in and a member of the site."

Impact

All

Available workarounds?

Yes, easy to implement

Platform (Simple and/or Atomic)

No response

Logs or notes

No response

@foleynotrose foleynotrose added [Type] Bug When a feature is broken and / or not performing as intended Needs triage Ticket needs to be triaged [Plugin] VideoPress A standalone plugin to add high-quality VideoPress videos to your site. labels Apr 26, 2024
@jeherve jeherve added [Feature] VideoPress A feature to help you upload and insert videos on your site. Triaged and removed Needs triage Ticket needs to be triaged labels Apr 26, 2024
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Labels
[Feature] VideoPress A feature to help you upload and insert videos on your site. [Plugin] VideoPress A standalone plugin to add high-quality VideoPress videos to your site. [Pri] Normal Triaged [Type] Bug When a feature is broken and / or not performing as intended
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