Unclear error message of "video is private" when a VideoPress plan needs to be purchased #37096
Labels
[Feature] VideoPress
A feature to help you upload and insert videos on your site.
[Plugin] VideoPress
A standalone plugin to add high-quality VideoPress videos to your site.
[Pri] Normal
Triaged
[Type] Bug
When a feature is broken and / or not performing as intended
Impacted plugin
VideoPress
Quick summary
A free VideoPress plan allows only one video to be visible on your site. Other videos show up as private.
In Editor mode, the error message is "Video is private" and instructions are "Make sure you are signed in and a member of the site."
In reality, the fix is to purchase a paid plan. The error messaging and instructions do no match the actual solution.
Steps to reproduce
A clear and concise description of what you expected to happen.
If I need to pay for a VideoPress plan to keep my videos public, then I would expect to be told that's what I need to do.
What actually happened
The error message tells me "Make sure you are signed in and a member of the site."
Impact
All
Available workarounds?
Yes, easy to implement
Platform (Simple and/or Atomic)
No response
Logs or notes
No response
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