EGS login errors and installed games missing. Updates can't fetch either.

[Gaemfreak]

Describe the bug

Fortnite is no longer showing in my games. Heroic keeps stating my Epic account isn't logged in, yet it is. Using the "Log In" button that Heroic says to use brings me to a blank screen that does nothing. Before all of these issues, I kept getting some error message popup when trying to update Fortnite that said I should try logging out and back into Epic (I did try that).

Add logs

(23:51:53) INFO:    [Legendary]:        Legendary location: C:\Users\Gamefrick\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\legendary
(23:51:53) INFO:    [Gog]:              GOGDL location: C:\Users\Gamefrick\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\gogdl
(23:51:53) INFO:    [Connection]:       Connectivity: check-online
(23:51:53) INFO:    [Connection]:       Pinging external endpoints
(23:51:53) INFO:    [Gog]:              Checking for existing gog manifests
(23:51:53) INFO:    [Nile]:             Refreshing library...
(23:51:53) INFO:    [Nile]:             Refreshing Amazon Games...
(23:51:53) INFO:    [Nile]:             Game list updated, got 501 games
(23:51:53) INFO:    [Backend]:          DRM module staus {
  "neifaoindggfcjicffkgpmnlppeffabd": {
    "status": "new",
    "title": "Google Widevine Windows CDM",
    "version": "1.0.2738.0"
  },
  "oimompecagnajdejgnnjijobebaeigek": {
    "status": "new",
    "title": "Widevine Content Decryption Module",
    "version": "4.10.2710.0"
  }
}
(23:51:53) INFO:    [Nile]:             Running command: NILE_CONFIG_PATH=C:\Users\Gamefrick\AppData\Roaming\heroic\nile_config powershell Start-Process "`"C:\Users\Gamefrick\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\nile`"" -Wait -NoNewWindow -ArgumentList "`"library`"","`"sync`""
(23:51:53) WARNING: [Backend]:          Protocol already registered.
(23:51:53) INFO:    [Connection]:       Connectivity: online
(23:51:53) INFO:    [Gog]:              Running command: GOGDL_CONFIG_PATH=C:\Users\Gamefrick\AppData\Roaming\heroic\gogdlConfig powershell Start-Process "`"C:\Users\Gamefrick\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\gogdl`"" -Wait -NoNewWindow -ArgumentList "`"--auth-config-path`"","`"C:\Users\Gamefrick\AppData\Roaming\heroic\gog_store\auth.json`"","`"auth`""
(23:51:53) INFO:    [Backend]:          User Not Found, removing it from Store
(23:51:53) ERROR:   [Gog]:              Unable to syncQueued playtime, userData not present
(23:51:54) INFO:    [Nile]:             Saved user data to config file
(23:51:54) INFO:    [Frontend]:         Refreshing undefined Library
(23:51:54) WARNING: [Backend]:          refresh not implemented on Sideload Library Manager
(23:51:54) INFO:    [Legendary]:        Refreshing library...
(23:51:54) INFO:    [Nile]:             Refreshing library...
(23:51:54) INFO:    [Nile]:             Refreshing Amazon Games...
(23:51:54) INFO:    [Nile]:             Running command: NILE_CONFIG_PATH=C:\Users\Gamefrick\AppData\Roaming\heroic\nile_config powershell Start-Process "`"C:\Users\Gamefrick\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\nile`"" -Wait -NoNewWindow -ArgumentList "`"library`"","`"sync`""
(23:51:54) INFO:    [Nile]:             Game list updated, got 501 games
(23:51:54) INFO:    [Backend]:          Frontend Ready
(23:51:54) WARNING: [Backend]:          listUpdateableGames not implemented on Sideload Library Manager
(23:51:54) INFO:    [Nile]:             Looking for updates...
(23:51:54) INFO:    [Nile]:             Running command: NILE_CONFIG_PATH=C:\Users\Gamefrick\AppData\Roaming\heroic\nile_config powershell Start-Process "`"C:\Users\Gamefrick\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\nile`"" -Wait -NoNewWindow -ArgumentList "`"list-updates`"","`"--json`""
(23:51:54) INFO:    [Backend]:          Checking for new Heroic Updates
(23:51:54) INFO:    [Backend]:          Checking for current version changelog
(23:51:55) INFO:    [Backend]:          VCRuntime is installed
(23:51:55) INFO:    [Legendary]:        Running command: LEGENDARY_CONFIG_PATH=C:\Users\Gamefrick\AppData\Roaming\heroic\legendaryConfig\legendary powershell Start-Process "`"C:\Users\Gamefrick\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\legendary`"" -Wait -NoNewWindow -ArgumentList "`"--version`""
(23:51:55) INFO:    [Gog]:              Running command: GOGDL_CONFIG_PATH=C:\Users\Gamefrick\AppData\Roaming\heroic\gogdlConfig powershell Start-Process "`"C:\Users\Gamefrick\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\gogdl`"" -Wait -NoNewWindow -ArgumentList "`"--auth-config-path`"","`"C:\Users\Gamefrick\AppData\Roaming\heroic\gog_store\auth.json`"","`"--version`""
(23:51:55) INFO:    [Nile]:             Running command: NILE_CONFIG_PATH=C:\Users\Gamefrick\AppData\Roaming\heroic\nile_config powershell Start-Process "`"C:\Users\Gamefrick\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\nile`"" -Wait -NoNewWindow -ArgumentList "`"--version`""
(23:51:57) INFO:    [Backend]:          
System Information:
CPU: 16x AMD Ryzen 7 7800X3D 8-Core Processor           
Memory: 67.85 GB (used: 12.64 GB)
GPUs:
  GPU 0:
    Name: NVIDIA Corporation GA102 [GeForce RTX 3080]
    IDs: D=2206 V=10de SD=3885 SV=3842
    Driver: 546.01
  GPU 1:
    Name: Advanced Micro Devices, Inc. [AMD/ATI] Raphael
    IDs: D=164e V=1002 SD=7d75 SV=1462
    Driver: 31.0.24002.92
OS: Microsoft Windows 11 Pro 10.0.22621 (win32)

The current system is not a Steam Deck
We are not running inside a Flatpak container

Software Versions:
  Heroic: 2.14.1 Flame Emperor Sabo
  Legendary: 0.20.34 Direct Intervention
  gogdl: 1.0.1
  Nile: 1.0.2 Jonathan Joestar

(23:51:59) INFO:    [Backend]:          Starting the Download Queue
(23:53:37) INFO:    [Frontend]:         Refreshing undefined Library
(23:53:37) WARNING: [Backend]:          refresh not implemented on Sideload Library Manager
(23:53:37) INFO:    [Legendary]:        Refreshing library...
(23:53:37) INFO:    [Nile]:             Refreshing library...
(23:53:37) INFO:    [Nile]:             Refreshing Amazon Games...
(23:53:37) INFO:    [Nile]:             Running command: NILE_CONFIG_PATH=C:\Users\Gamefrick\AppData\Roaming\heroic\nile_config powershell Start-Process "`"C:\Users\Gamefrick\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\nile`"" -Wait -NoNewWindow -ArgumentList "`"library`"","`"sync`""
(23:53:37) INFO:    [Nile]:             Game list updated, got 501 games
(23:53:37) WARNING: [Backend]:          listUpdateableGames not implemented on Sideload Library Manager
(23:53:37) INFO:    [Nile]:             Looking for updates...
(23:53:37) INFO:    [Nile]:             Running command: NILE_CONFIG_PATH=C:\Users\Gamefrick\AppData\Roaming\heroic\nile_config powershell Start-Process "`"C:\Users\Gamefrick\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\nile`"" -Wait -NoNewWindow -ArgumentList "`"list-updates`"","`"--json`""
(23:54:02) INFO:    [Legendary]:        Running command: LEGENDARY_CONFIG_PATH=C:\Users\Gamefrick\AppData\Roaming\heroic\legendaryConfig\legendary powershell Start-Process "`"C:\Users\Gamefrick\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\legendary`"" -Wait -NoNewWindow -ArgumentList "`"--version`""
(23:54:02) INFO:    [Gog]:              Running command: GOGDL_CONFIG_PATH=C:\Users\Gamefrick\AppData\Roaming\heroic\gogdlConfig powershell Start-Process "`"C:\Users\Gamefrick\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\gogdl`"" -Wait -NoNewWindow -ArgumentList "`"--auth-config-path`"","`"C:\Users\Gamefrick\AppData\Roaming\heroic\gog_store\auth.json`"","`"--version`""
(23:54:02) INFO:    [Nile]:             Running command: NILE_CONFIG_PATH=C:\Users\Gamefrick\AppData\Roaming\heroic\nile_config powershell Start-Process "`"C:\Users\Gamefrick\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\nile`"" -Wait -NoNewWindow -ArgumentList "`"--version`""
(23:54:29) INFO:    [Legendary]:        Running command: LEGENDARY_CONFIG_PATH=C:\Users\Gamefrick\AppData\Roaming\heroic\legendaryConfig\legendary powershell Start-Process "`"C:\Users\Gamefrick\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\legendary`"" -Wait -NoNewWindow -ArgumentList "`"--version`""
(23:54:29) INFO:    [Gog]:              Running command: GOGDL_CONFIG_PATH=C:\Users\Gamefrick\AppData\Roaming\heroic\gogdlConfig powershell Start-Process "`"C:\Users\Gamefrick\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\gogdl`"" -Wait -NoNewWindow -ArgumentList "`"--auth-config-path`"","`"C:\Users\Gamefrick\AppData\Roaming\heroic\gog_store\auth.json`"","`"--version`""
(23:54:29) INFO:    [Nile]:             Running command: NILE_CONFIG_PATH=C:\Users\Gamefrick\AppData\Roaming\heroic\nile_config powershell Start-Process "`"C:\Users\Gamefrick\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\nile`"" -Wait -NoNewWindow -ArgumentList "`"--version`""
(23:54:29) INFO:    [Legendary]:        Checking if EOS Overlay is enabled: LEGENDARY_CONFIG_PATH=C:\Users\Gamefrick\AppData\Roaming\heroic\legendaryConfig\legendary powershell Start-Process "`"C:\Users\Gamefrick\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\legendary`"" -Wait -NoNewWindow -ArgumentList "`"eos-overlay`"","`"info`""
(23:54:30) INFO:    [Legendary]:        Abort command "LEGENDARY_CONFIG_PATH=C:\Users\Gamefrick\AppData\Roaming\heroic\legendaryConfig\legendary powershell Start-Process "`"C:\Users\Gamefrick\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\legendary`"" -Wait -NoNewWindow -ArgumentList "`"eos-overlay`"","`"info`"""
(23:56:04) INFO:    [Frontend]:         Refreshing undefined Library
(23:56:04) WARNING: [Backend]:          refresh not implemented on Sideload Library Manager
(23:56:04) INFO:    [Legendary]:        Refreshing library...
(23:56:04) INFO:    [Nile]:             Refreshing library...
(23:56:04) INFO:    [Nile]:             Refreshing Amazon Games...
(23:56:04) INFO:    [Nile]:             Running command: NILE_CONFIG_PATH=C:\Users\Gamefrick\AppData\Roaming\heroic\nile_config powershell Start-Process "`"C:\Users\Gamefrick\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\nile`"" -Wait -NoNewWindow -ArgumentList "`"library`"","`"sync`""
(23:56:04) INFO:    [Nile]:             Game list updated, got 501 games
(23:56:04) WARNING: [Backend]:          listUpdateableGames not implemented on Sideload Library Manager
(23:56:04) INFO:    [Nile]:             Looking for updates...
(23:56:04) INFO:    [Nile]:             Running command: NILE_CONFIG_PATH=C:\Users\Gamefrick\AppData\Roaming\heroic\nile_config powershell Start-Process "`"C:\Users\Gamefrick\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\nile`"" -Wait -NoNewWindow -ArgumentList "`"list-updates`"","`"--json`""
(23:57:16) INFO:    [Frontend]:         Refreshing undefined Library
(23:57:16) WARNING: [Backend]:          refresh not implemented on Sideload Library Manager
(23:57:16) INFO:    [Legendary]:        Refreshing library...
(23:57:16) INFO:    [Nile]:             Refreshing library...
(23:57:16) INFO:    [Nile]:             Refreshing Amazon Games...
(23:57:16) INFO:    [Nile]:             Running command: NILE_CONFIG_PATH=C:\Users\Gamefrick\AppData\Roaming\heroic\nile_config powershell Start-Process "`"C:\Users\Gamefrick\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\nile`"" -Wait -NoNewWindow -ArgumentList "`"library`"","`"sync`""
(23:57:16) INFO:    [Nile]:             Game list updated, got 501 games
(23:57:16) WARNING: [Backend]:          listUpdateableGames not implemented on Sideload Library Manager
(23:57:16) INFO:    [Nile]:             Looking for updates...
(23:57:16) INFO:    [Nile]:             Running command: NILE_CONFIG_PATH=C:\Users\Gamefrick\AppData\Roaming\heroic\nile_config powershell Start-Process "`"C:\Users\Gamefrick\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\nile`"" -Wait -NoNewWindow -ArgumentList "`"list-updates`"","`"--json`""
(23:57:25) INFO:    [Frontend]:         Refreshing undefined Library
(23:57:25) WARNING: [Backend]:          refresh not implemented on Sideload Library Manager
(23:57:25) INFO:    [Legendary]:        Refreshing library...
(23:57:25) INFO:    [Nile]:             Refreshing library...
(23:57:25) INFO:    [Nile]:             Refreshing Amazon Games...
(23:57:25) INFO:    [Nile]:             Running command: NILE_CONFIG_PATH=C:\Users\Gamefrick\AppData\Roaming\heroic\nile_config powershell Start-Process "`"C:\Users\Gamefrick\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\nile`"" -Wait -NoNewWindow -ArgumentList "`"library`"","`"sync`""
(23:57:25) INFO:    [Nile]:             Game list updated, got 501 games
(23:57:25) WARNING: [Backend]:          listUpdateableGames not implemented on Sideload Library Manager
(23:57:25) INFO:    [Nile]:             Looking for updates...
(23:57:25) INFO:    [Nile]:             Running command: NILE_CONFIG_PATH=C:\Users\Gamefrick\AppData\Roaming\heroic\nile_config powershell Start-Process "`"C:\Users\Gamefrick\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\nile`"" -Wait -NoNewWindow -ArgumentList "`"list-updates`"","`"--json`""

Steps to reproduce

1. Go to 'Library', it's empty.
2. Click on 'Stores'.
3. Click Heroic "Log In" pop-up
4. Nothing happens.

Expected behavior

It should bring up a login, my installed games should be showing in the library, etc.

Screenshots

No response

Heroic Version

Latest Stable

System Information

• OS [e. g. "Ubuntu"]: Windows 11 Pro

Additional information

No response

[arielj]

use the "Manage accounts" section in the sidebar to login (the one you are using is broken in the last release and will be fixed in the next release)