Unable to flash 360--permissions error

[kelvinfann]

% sudo cp firmware/202404250542-d4b2204-left.uf2 ~/../../Volumes/ADV360PRO/left.uf2
Password:
cp: /Users/kelvinfann/../../Volumes/ADV360PRO/left.uf2: Operation not permitted

When I try to copy the firmware files to set the layout I am not allowed to?

Running on a mac Sonoma 14.4.1 and the build seemed fine

[kamalkech]

with expensive price should support client
@kelvinfann me too i get the same error

[KinesisCorporation]

Hi folks,

We just tested copying files to a 360 Pro here from a MBP Running Sonoma 14.4.1. We got the now "standard" faux macOS error about file transfer but the update was nonetheless successful, so this doesn't seem to be a keyboard issue per se.

• Have you tried running the version Macro (Mod + V) to see if the update was in fact successful?
• If it wasn't, is there another PC you can test on?
• Can you test our factory firmware files? https://kinesis-ergo.com/support/kb360pro/#firmware-updates

@ReFil Any thoughts?

[KinesisCorporation]

Were you able to get it working?

[kelvinfann]

Hi folks,

We just tested copying files to a 360 Pro here from a MBP Running Sonoma 14.4.1. We got the now "standard" faux macOS error about file transfer but the update was nonetheless successful, so this doesn't seem to be a keyboard issue per se.

• Have you tried running the version Macro (Mod + V) to see if the update was in fact successful?
• If it wasn't, is there another PC you can test on?
• Can you test our factory firmware files? https://kinesis-ergo.com/support/kb360pro/#firmware-updates

@ReFil Any thoughts?

1. Using the macro the version is not updated--and you can tell because the keys were not remapped
2. I tried on a couple of macs and none seem to work unfortunately
3. I'll try the firmware tonight and get back

[ReFil]

Have you tried dragging and dropping the firmware on to the board in finder? I wonder if changing the destination name is throwing the bootloader off. It doesn't work like a real USB drive, it's emulating mass storage functionality so it may not support the rename operation, hence the permission denied error

[GoByeBye]

It seems the issue is that you're trying to rename the file along with copying it.
Same issue happens on Ubuntu 24.04 LTS if you try to cp with a rename of the file.

@ReFil is probably onto something in his comment

The proper command to copy it would be cp firmware/202404250542-d4b2204-left.uf2 ~/../../Volumes/ADV360PRO/ or cp firmware/202404250542-d4b2204-left.uf2 ~/../../Volumes/ADV360PRO/202404250542-d4b2204-left.uf2 as that leaves the file name intact

[kelvinfann]

@GoByeBye I actually ran those cp commands first before I tried anything in finder--still no dice; I think this device has to go back for me unfortunately. Back to the advantage 2 I go. I'll check back in like 3 months when I switch desktop setups to see if this issue is resolved

% cp 202404292324-d4b2204-left.uf2 ~/../../Volumes/ADV360PRO/
cp: /Users/kelvinfann/../../Volumes/ADV360PRO/202404292324-d4b2204-left.uf2: Operation not permitted
% ls ~/../../Volumes/ADV360PRO/
CURRENT.UF2	INDEX.HTM	INFO_UF2.TXT
% cp 202404292324-d4b2204-left.uf2 ~/../../Volumes/ADV360PRO/
cp: /Users/kelvinfann/../../Volumes/ADV360PRO/202404292324-d4b2204-left.uf2: Operation not permitted
% cp 202404292324-d4b2204-left.uf2 ~/../../Volumes/ADV360PRO/202404292324-d4b2204-left.uf2
cp: /Users/kelvinfann/../../Volumes/ADV360PRO/202404292324-d4b2204-left.uf2: Operation not permitted

[ReFil]

@kelvinfann will the file not copy over in finder either?