Poor screen resolution RocketChat Electron Client

[moell9]

Search before asking

• I had searched in the issues and found no similar issues.

Operating System

• macOS
• Windows
• Linux

Operating System Version

Windows 11, macOS 14.2.1, Debian 12

It happens on the web browser too?

No, it just happens on the Desktop app

Rocket.Chat Desktop App Version

3.9.11

Rocket.Chat Server Version

6.5.2

Describe the bug

When using the Application Window for a video chat the resolution is very poor.
Also when sharing a window (desktop sharing). You can’t read anything.

How to Reproduce

Open a call (in Jitsi Meet). The application window opens. The resolution is very bad.
It came up with updating the RocketChat server to version 6.5.2.

Describe your Expected behavior

I would expect that the resolution is as good when I use the browser (Google Chrome).

Anything else

No response

Are you willing to submit a code contribution?

• Yes, I am willing to submit a Pull Request!

[moell9]

I just tested this in our test environment. Same problem.
No one else ?

[moell9]

It looks like this is more or less the same problem: #2785

[moell9]

The problem is not solved in 3.9.12.
Can someone from Rocket.Chat comment on this case please.

[jeanfbrito]

Do you are using the https://meet.jit.si/ server or is a jitsi server hosted by you?
This only happens when there are more than 2 persons on the meet?

[MCMicS]

It's an internal Server and happens mostly if more than 2 people are in meet