Rocket.Chat crashes after opening a chat

[binse03]

Search before asking

• I had searched in the issues and found no similar issues.

Operating System

• macOS
• Windows
• Linux

Operating System Version

Windows 10 Enterprise

It happens on the web browser too?

No, it just happens on the Desktop app

Rocket.Chat Desktop App Version

3.9.14

Rocket.Chat Server Version

6.6.2

Describe the bug

A work colleague of mine opens a chat with a specific employee. The program then freezes and you can no longer do anything. The toolbar at the top still works, but there are fewer clicks than before. (For example, "Help > Reload" is then grayed out. The problem can only be solved with a new installation or with "Help > Reset app data". But the chat still cannot be opened. But then other Chats are working again. No files were shared in the chat, only plain text and basic images.

How to Reproduce

I don't know how he did it or how to reproduce it. The chat with the person still works for me on my PC.

Describe your Expected behavior

The Chat opens without a crash.

Anything else

When u need something (logs) please say me where i find it and i can post it for you.

Are you willing to submit a code contribution?

• Yes, I am willing to submit a Pull Request!