Bug: Export Stuck at 0%

[jb-cloud]

Describe the bug
After clicking Export Data in the UI the button changes to Exporting 0%. After more than a day the Exporting 0% is still observed and a link is not created. Exporting has worked as expected before.

To Reproduce
I'm not certain how to reproduce this as it has worked previously and there is nothing interesting about this export.

Expected behavior
A link to download would appear after refreshing.

Screenshots

Platform (please complete the following information):

• OS: macOS 13.2
• Browser: Firefox 110.0 (64-bit)
• Desktop
• Spoke Version 12.2
• Heroku Hosted

Additional context
Heroku with Bucketeer. The Bucketeer credentials are in both the AWS and Bucketeer env vars. That seemed a little odd, but this has worked like this in the past with the same vars.

The larger file of successful export would be ~63k rows. In Heroku I don't see any memory or load spikes.

JOBS_SAME_PROCESS=1

Accessing the bucket from the aws cli, I don't see any files with the name of this campaign.

After deleting the job from the job_request table and running FLUSHDB in redis, the button reappears in the UI, but clicking it produces the same result.

The name of the campaign contains a '/' which I think would be part of the export file name. I believe that would be problematic for aws bucket names, but not an individual file's name.