Builder Id / SSO page fails ("couldn't complete your request")

[KOWSALYA09]

Type: Bug

In AWS Toolkit,I does not sign in Code whispere.In sign Up i give my Email and Password,But it will show Error
it's not you,it's
For past one month it will show this type of Error.

Extension version: 2.16.0
VS Code version: Code 1.87.2 (863d2581ecda6849923a2118d93a088b0745d9d6, 2024-03-08T15:20:17.278Z)
OS version: Windows_NT x64 10.0.22631
Modes:

System Info

Item	Value
CPUs	11th Gen Intel(R) Core(TM) i3-1115G4 @ 3.00GHz (4 x 2995)
GPU Status	2d_canvas: enabled canvas_oop_rasterization: enabled_on direct_rendering_display_compositor: disabled_off_ok gpu_compositing: enabled multiple_raster_threads: enabled_on opengl: enabled_on rasterization: enabled raw_draw: disabled_off_ok skia_graphite: disabled_off video_decode: enabled video_encode: enabled vulkan: disabled_off webgl: enabled webgl2: enabled webgpu: enabled
Load (avg)	undefined
Memory (System)	7.70GB (0.81GB free)
Process Argv	--crash-reporter-id 7f492fd0-6445-4baa-bc52-4dcfdecadce1
Screen Reader	no
VM	0%

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[KOWSALYA09]

@justinmk3 How to rectify this 'sign in' issue.

[justinmk3]

To troubleshoot this, we need the logs, especially the request id(s).

This looks like it might be an issue occurring in the SSO webpage or service. In your web browser, open the devtools console and see if you can find the request id when you trigger the "couldn't complete your request" error in the SSO webpage.

The Toolkit logs may also have a clue. To get the Toolkit logs:

1. In VSCode settings, ensure that "aws log level" is "debug".
2. Perform the steps to reproduce the issue.
3. Use the AWS: View Toolkit Logs command to get the logs.
4. Remove any private info from the logs.

[KOWSALYA09]

I did not find any request id mam
@justinmk3

[justinmk3]

Try looking for request id in the request/response details of the network tab.

HTTP 400 could indicate that something is interfering with the request. Are you behind a proxy?

[KOWSALYA09]

@justinmk3
Proxy means

[justinmk3]

If the builder id / sso page is failing, that isn't related to AWS Toolkit. You may want to try asking at https://repost.aws/

Also as mentioned, try selecting the request in the Network tab and look at the request details, to see if you can find a request-id. Without a request-id, I can't help you.