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访客聊天窗口,系统默认机器人优先,能否在人工坐席后台主动邀请访客时,访客接受后聊天窗口直接跳转到人工坐席? #978

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diaohongyong opened this issue Nov 23, 2023 · 0 comments
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@diaohongyong
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场景:

  1. 后台坐席优先顺序: 机器人优先
    2.当人工坐席邀请访客时,访客接受邀请仍然停留在智能机器人窗口,实际失去了人工坐席主动邀请访客的作用

问题: 目前访客接受邀请后能否通过设置某个参数,直接跳转到人工窗口?

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