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对接三方客服中心如淘宝,京东,抖音 #996

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ccwxl opened this issue Jan 9, 2024 · 3 comments
Open

对接三方客服中心如淘宝,京东,抖音 #996

ccwxl opened this issue Jan 9, 2024 · 3 comments
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@ccwxl
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ccwxl commented Jan 9, 2024

功能

是否可以对接三方客服中心如淘宝,京东,抖音

@lecjy
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lecjy commented Jan 12, 2024

你是说要将这些第三方的客服中心的内容(如消息)接入到春松客服里对吧,这取决于这些第三方的客服中心是否支持将内容提供给外部,如果支持,你在春松客服的基础上做二次开发即可

@hailiang-wang
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考虑在 v9 中,率先支持一个电商的渠道的接入。

@CollectBugs
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功能

是否可以对接三方客服中心如淘宝,京东,抖音

你应该是想把各个电商平台客服服务接入到统一客服服务平台上(春松客服),统一服务客户。如果是这个需求,我去年针对这个需求,做过技术调研,以及服务厂商调研,目前做不到。主要原因各个电商平台不提供接口服务

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