The webpage is not loading properly in cypress runner and gitu

[gtelus]

Current behavior

when trying to navigate to https://www.telus.com/en/shop/home-services/internet/plans. the plan selection page is not loading completely in Cypress Runner, but the same is working fine in the local browser.

I have tried the below workaround, but it dosent help.

• Cypress to the latest version 13.8.0 and the lower version.
• Updating cypress config chromeWebSecurity: false, modifyObstructiveCode:false
• Clearing local storage, session
• Wait

Desired behavior

cy.visit("https://www.telus.com/en/shop/home-services/internet/plans")

but getting the below screen

Test code to reproduce

1. Navigate to "https://www.telus.com/en/shop/home-services/internet/plans"
2. check the plan selection is loading in cypress runner
   

Cypress Version

13.8.0

Node version

v20.12.2

Operating System

windows

Debug Logs

No response

Other

No response

[jennifer-shehane]

I do see this loading when I run this test. Ensure the viewportHeight and viewportWidth are set appropriately so that it's not switching to a different css style, hiding some areas of the app under test.

  it("should load", () => {
    cy.visit("https://www.telus.com/en/shop/home-services/internet/plans")
  });

[gtelus]

hey @jennifer-shehane : Thanks for your response.. i am trying with same viewport, but not able to load the page successfully.

these are default values used in cypress config
chromeWebSecurity: false,
viewportHeight: 660,
viewportWidth: 1000,

may i know the Cypress config used to load the page successfully?

[jennifer-shehane]

@gtelus Do you have any other code in the test file? It looks like you have some requests modified in the screenshot.