[CONSIDER] "Important information" template for VAMCs

[mmiddaugh]

Description

Two VAMC editors created "Important and Useful information" program detail pages which are difficult to find. They recently requested increased visibility (via menu placement).

• Page: Important & Useful Information | VA Cheyenne health care | Veterans Affairs
• CMS: https://prod.cms.va.gov/cheyenne-health-care/programs/important-useful-information
• Helpdesk ticket: VAHELP-6800

Results of content audit turned up several more pages of this type:

• 6 "Important and Useful information" pages, all from the same VISN
• 9 "New patient" pages
• 1 "important and useful" page - limited to Emergent/Urgent care
• 1 "important" phone number page

Questions:

• What is the logical IA for this type of content and how can we increase visibility?
  • Path and breadcrumbs should match. If this content will permanently live at this level, URL should also match.
  • Once determined, decision can inform general guidance for other program pages Related: #17707
• Is this type of page universally needed? Could this be used by other VISNs/systems/facilities?
  • If so, how might we template a page to support editors in making the most critical information is readily available and to ensure it is used for only the most relevant and meaningful information?
• Or does the content already have a designated location?
  • Does the existing location have enough visibility?

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Summarized content analysis

The most commonly found content on this type of page covers topics which serve the majority of new users/patients but which already lives elsewhere

• Care coordinator pages (Patient advocate, MHV, Suicide prevention)
• Top task pages (Appointments, Pharmacy)
• Manage your health online box
• Prepare for your visit content (Chaplain, BTSSS/Transportation)
• Important contact phone numbers
• Link to Summarized content analysis on Mural

Opportunities

• Should the "Manage your health online" box (or the tasks within) be available on facility level pages?
• Do facility pages need a [limited] FAQ section for designated topics (i.e. new patients, relocating patients - perhaps pointing to a dedicated page for the information)
• Do we need a link to find other VA locations on facility pages? (within Location and contact info section?)
• May need way to surface info about accessing Community care/ER 72 hour notification

[mmiddaugh]

YTD (May 18, 2024) DOMO aggregate data for "Important and useful information" pages -> average: 199 unique pageviews