GitHub Desktop won't start on Windows. At all.

[AdasBadass]

The problem

This has been going on for a few weeks now and even after restarting my computer it just won't work. I can try to start it as many times as I want, absolutely nothing happens.

Release version

3.0.2

Operating system

Windows 10 Home

Steps to reproduce the behavior

No response

Log files

No response

Screenshots

No response

Additional context

No response

[steveward]

@AdasBadass thanks for the report. Just to confirm -- are you seeing a white screen or anything on startup?

Could you share the log file from GitHub Desktop so that I could get see if anything useful is being shown there?
The log files are created daily -- please upload a log file as an attachment from a day where you experienced the issue.

If you would like to try a fresh installation you can follow these steps:

1. Close GitHub Desktop (you may need to force quit an existing background process if the app is running but not visible)
2. Open File Explorer
3. Go to %LocalAppData% and delete the GitHubDesktop directory
4. Go to %AppData% and delete the GitHub Desktop directory
5. Reinstall GitHub Desktop from http://desktop.github.com

Let me know if that helps at all.

[AdasBadass]

@steveward Thanks, I've just checked the AppData directory and noticed there are sub-dirs with various versions. My shortcut was apparently linked to the wrong version for some reason. It now works.

[MrGenQ]

@steveward Thanks, I've just checked the AppData directory and noticed there are sub-dirs with various versions. My shortcut was apparently linked to the wrong version for some reason. It now works.

If anyone else has this issue I can confirm that the method which @steveward suggested worked for me as well. All I needed to do was change my shortcut to run from app-3.3.14 directory and not app-3.3.15 (it might have been corrupted)

[Haseeb1424]

I've found @steveward's method to be effective in resolving the issue. To rectify the problem, I located the corrupted version in the AppData directory and verified the correct version. Subsequently, I removed the corrupted instance. It's worth noting that even the latest version of GitHub Desktop was affected by corruption.