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Describe the bug
The email message sent when closing a reopened ticket contains the comment/resolution text from the first time a ticket is closed. Subsequent closings will not send the new comment/resolution text.
To Reproduce
Steps to reproduce the behavior:
Create and submit a new ticket.
Enter a comment/resolution, choose "Closed", then click "Update This Ticket".
Enter a comment/resolution, choose "Reopened, then click "Update This Ticket".
Enter a comment/resolution, choose "Closed", then click "Update This Ticket".
Note the email message generated by step 4. does not contain the comment/resolution from that step. It contains the comment/resolution from step 2.
Expected behavior
It is expected that if a reopened ticket is closed with a comment/resolution, then that new comment/resolution should appear in the notification email.
The text was updated successfully, but these errors were encountered:
Describe the bug
The email message sent when closing a reopened ticket contains the comment/resolution text from the first time a ticket is closed. Subsequent closings will not send the new comment/resolution text.
To Reproduce
Steps to reproduce the behavior:
Expected behavior
It is expected that if a reopened ticket is closed with a comment/resolution, then that new comment/resolution should appear in the notification email.
The text was updated successfully, but these errors were encountered: