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Saved Query on Ticket List is not active after opening a ticket and returning to list #1084

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brucegibbins opened this issue Mar 28, 2023 · 1 comment
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@brucegibbins
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The scenario is that I have a Saved Query active on the ticket list (eg. My Tickets) which results in a URL similar to http://localhost:8000/helpdesk/tickets/?saved_query=1 then I open a ticket in that list.

I am not sure if I am missing something, but the open form has a breadcrumb list of links at the top which I can use to get back to the Tickets. I expected that when I used this link to return to the list that the saved query I had used would still be in use. But I noticed that the Tickets Link in the URL does not carry the ?saved_query argument. Instead, it just has http://localhost:8000/helpdesk/tickets/ and when I return to the Ticket list the save query filtering has been dropped and the default query is used instead.

Was this by design? Am I missing close or return button? Or has it always been this way?

thanks in advance.

@brucegibbins brucegibbins added the bug Something isn't working or is broken label Mar 28, 2023
@uhurusurfa
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That sounds to me like a bug but may just be a design issue.
@gwasser do you have any input on this?

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