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Impossible to continue "Element is open in another window" #1495

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Xzensi opened this issue Feb 8, 2024 · 2 comments
Open

Impossible to continue "Element is open in another window" #1495

Xzensi opened this issue Feb 8, 2024 · 2 comments
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@Xzensi
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Xzensi commented Feb 8, 2024

Steps to reproduce

Element worked fine. Rebooted Windows 10, suddenly get "Element is open in another window" warning even though I do not have any other client open. Pressing "Continue" does nothing and loads forever.

I tried:

  • Reinstalling Element desktop
  • At /synapse-admin I removed myself under "DEVICES"

Web and mobile clients still work fine.

Outcome

What did you expect?

Being able to just use Element like normal.

What happened instead?

image

Operating system

Windows 10

Application version

Latest, reinstalled fresh

How did you install the app?

https://element.io/download

Homeserver

No response

Will you send logs?

No

@Xzensi Xzensi added the T-Defect label Feb 8, 2024
@Xzensi
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Xzensi commented Feb 9, 2024

Update: After waiting 18 hours and a couple reboots later, whatever file lock or stuck flag caused it to stay stuck in "Element is open in another window", even though the session wasn't even authenticated or logged in anymore, expired or got cleared and I can log into homeurl again.

@gmpreussner
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I'm having the same problem. Happened after rebooting Windows. There was an Element update a few days ago, and I had not rebooted since. Likely a bug in the latest version.

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