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Search index init UX is confusing #1609

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benparsons opened this issue Apr 11, 2024 · 1 comment
Open

Search index init UX is confusing #1609

benparsons opened this issue Apr 11, 2024 · 1 comment
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A-Search A-Seshat A-Timeline-Search O-Uncommon Most users are unlikely to come across this or unexpected workflow S-Major Severely degrades major functionality or product features, with no satisfactory workaround T-Defect

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@benparsons
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Steps to reproduce

  1. I want to search, I search and get this error: Message search initialisation failed, check your settings for more information
  2. Which links me to a Settings page where I must find the right option
  3. Clicking "Advanced" I get a new error: Unknown error and a Button to reset
  4. Clicking the button I am told You most likely do not want to reset your event index store
  5. I confirm anyway
  6. The indexing process seems to be working, I can now search

Outcome

What did you expect?

Search to just work

What happened instead?

User has to do many steps, some of which are misleading.

If the whole search initialisation failed, with "Unknown error", maybe the init step should be re-run without even telling the user? Either way, the only path here was to trigger a reset, but the errors and messages along the way are disruptive.

Operating system

macOS

Application version

Element version: 1.11.64 Crypto version: Rust SDK 0.7.0 (61b175b), Vodozemac 0.5.1

How did you install the app?

element.io download

Homeserver

1.104.0

Will you send logs?

No

@t3chguy t3chguy transferred this issue from element-hq/element-web Apr 11, 2024
@dbkr dbkr added O-Uncommon Most users are unlikely to come across this or unexpected workflow A-Seshat S-Major Severely degrades major functionality or product features, with no satisfactory workaround A-Search A-Timeline-Search labels Apr 16, 2024
@DooMMasteR
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it also just crashes for me, currently both stable and nightly just crash after a while... and are basically unusable.

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Labels
A-Search A-Seshat A-Timeline-Search O-Uncommon Most users are unlikely to come across this or unexpected workflow S-Major Severely degrades major functionality or product features, with no satisfactory workaround T-Defect
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