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Can't load the app #1648

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ibahnasy opened this issue May 1, 2024 · 0 comments
Open

Can't load the app #1648

ibahnasy opened this issue May 1, 2024 · 0 comments
Labels
O-Occasional Affects or can be seen by some users regularly or most users rarely S-Critical Prevents work, causes data loss and/or has no workaround T-Defect Z-Platform-Specific

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@ibahnasy
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ibahnasy commented May 1, 2024

Steps to reproduce

  1. Try to run element-desktop

Outcome

What happened instead?

$ element-desktop 
Seshat unexpected error: Error: libsqlcipher.so.0: cannot open shared object file: No such file or directory
    at process.func [as dlopen] (node:electron/js2c/node_init:2:2214)
    at Module._extensions..node (node:internal/modules/cjs/loader:1343:18)
    at Object.func [as .node] (node:electron/js2c/node_init:2:2441)
    at Module.load (node:internal/modules/cjs/loader:1098:32)
    at Module._load (node:internal/modules/cjs/loader:945:12)
    at c._load (node:electron/js2c/node_init:2:13672)
    at Module.require (node:internal/modules/cjs/loader:1122:19)
    at require (node:internal/modules/helpers:130:18)
    at Object.<anonymous> (/opt/Element/resources/app.asar/node_modules/matrix-seshat/index.js:16:22)
    at Module._compile (node:internal/modules/cjs/loader:1256:14) {
  code: 'ERR_DLOPEN_FAILED'
}
/home/neo/.config/Element exists: yes
/home/neo/.config/Riot exists: no
Starting auto update with base URL: https://packages.element.io/desktop/update/
Auto update not supported on this platform
Fetching translation json for locale: en_EN
Changing application language to en
Fetching translation json for locale: en
Resetting the UI components after locale change
Resetting the UI components after locale change
Changing application language to en
Fetching translation json for locale: en
Resetting the UI components after locale change
[77434:0501/095027.355105:ERROR:nss_util.cc(357)] After loading Root Certs, loaded==false: NSS error code: -8018
[77476:0501/095030.041446:ERROR:gl_surface_presentation_helper.cc(260)] GetVSyncParametersIfAvailable() failed for 1 times!
[77476:0501/095034.676364:ERROR:gl_surface_presentation_helper.cc(260)] GetVSyncParametersIfAvailable() failed for 2 times!
^C[ble: EOF]                                                                                                                                             neo@ZB:~$ ubuntu-bug element-desktop 
REDACTED config part /etc/cloud/cloud.cfg.d/99-installer.cfg, insufficient permissions
REDACTED config part /etc/cloud/cloud.cfg.d/90-installer-network.cfg, insufficient permissions

Operating system

Ubuntu 24.04

Application version

1.11.65

How did you install the app?

Ubuntu PPA

Homeserver

No response

Will you send logs?

Yes

@dosubot dosubot bot added A-Seshat S-Critical Prevents work, causes data loss and/or has no workaround labels May 1, 2024
@t3chguy t3chguy removed the A-Seshat label May 1, 2024
@MidhunSureshR MidhunSureshR added O-Occasional Affects or can be seen by some users regularly or most users rarely Z-Platform-Specific labels May 14, 2024
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Labels
O-Occasional Affects or can be seen by some users regularly or most users rarely S-Critical Prevents work, causes data loss and/or has no workaround T-Defect Z-Platform-Specific
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