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בשלב של המוקדן מופיעה השאלה: ״כרגע אין קבצים שמורם במערכת. בררו אם הפונה מעוניינ/ת להעביר לכם קבצים - צילומים, סרטונים, מסמכים או הקלטות, כדי להעלות למערכת.
ניתן להעלות עד 5 קבצים.״
איך אני מעלה את הקבצים- זה קורה תוך כדי השיחה עם המתלונן? הוא מעביר לי צילום ואז אני תוך כדי מעלה את מה שקיבלתי לדף? ואם הוא לא יכול להעביר לי עכשיו תמונות איך אוכל להמשיך עם התסריט הלאה ובסוף השיחה אחרי שננתק הוא יעביר לי.
The text was updated successfully, but these errors were encountered:
@akariv I was aware of this difficulty, but the fact it came up as a 1st round feedback made me bring it up, and to consider possible solutions.
The best offer I can come with is telling the agent to ask the user (פונה) if they have more files/resource to share. If the agent clicks on 'כן', a new task will be added to the report - to send the agent email address to the user - and remind/ask them to reply with the relevant files.
A higher level solution would be sharing an uploading file with the user through that task.
Do you have any other idea/direction? Any comments about these offers?
noamoss
changed the title
how should user and agent upload files during the follow-up conversation
enable user and agent upload files during the follow-up conversation
Jul 27, 2019
@akariv I told you we will put this on hold, but I see that this issue is already in progress. If you believe this can be done within 2h, let's finish. Otherwise, please put on hold label and drag back to the todo column
QA/User feedback:
The text was updated successfully, but these errors were encountered: