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Companion app extremely slow on Iphone #20728

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3 of 4 tasks
Solarflor opened this issue May 4, 2024 · 8 comments
Open
3 of 4 tasks

Companion app extremely slow on Iphone #20728

Solarflor opened this issue May 4, 2024 · 8 comments
Labels
iOS Apple iOS specific issues (not Safari desktop)

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@Solarflor
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Checklist

  • I have updated to the latest available Home Assistant version.
  • I have cleared the cache of my browser.
  • I have tried a different browser to see if it is related to my browser.
  • I have tried reproducing the issue in safe mode to rule out problems with unsupported custom resources.

Describe the issue you are experiencing

My wife have Iphone 13 and I have iPhone 15. Both phone’s companion app works extremely slow. It takes 15-20 seconds to register button clicks on dashboards or just moving through it .
Tried clearing front end cache. Tried reset. Tried reinstall. Same result
If I open HA with Safari I have the same problem. No proplem with Chrome.

Describe the behavior you expected

The problem started with previous version of HA version but now it is impossible to use it.
Also other users are complaining the same problem with Iphone

Steps to reproduce the issue

1.The probelm appear in the main menu, Panoramic and other Dashboards
2.
3.
...

What version of Home Assistant Core has the issue?

2024.5.1

What was the last working version of Home Assistant Core?

No response

In which browser are you experiencing the issue with?

No response

Which operating system are you using to run this browser?

No response

State of relevant entities

No response

Problem-relevant frontend configuration

No response

Javascript errors shown in your browser console/inspector

No response

Additional information

No response

@themistymay
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Adding a +1 to this and attaching some logs from an impacted iPhone.
ha_logs.zip

@themistymay
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I can also confirm, safe mode does NOT fix the issue.

@karwosts karwosts added the iOS Apple iOS specific issues (not Safari desktop) label May 10, 2024
@fhardy32
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I am also having same problem

@Johndowne
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It’s so annoying - yes here too on iOS iPhone and iPad - doesn’t seem much better in browser though.

@rodrigofragadf
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I have the same problem here on IOS and Android too. Slowness when navigating between tabs, clicking buttons, scrolling pages, etc. I noticed that this doesn't happen when browsing the settings pages but any operation on the dashboard is slow. This does not happen when using the computer.

@jaggerc
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jaggerc commented May 22, 2024

Same problem here even after upgrading to the latest iOS app today.

@chemgeek
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+1, this has been an issue for a few weeks now.

@emarvegt
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Same problem here. In a browser everything is fine, but in the app it’s frozen or freezingly slow. A reinstall of the app and updating to the latest version did not fix the problem.

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Labels
iOS Apple iOS specific issues (not Safari desktop)
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