Stumped with Vault not opening in Cyberduck (S3/Wasabi)

[jak5080]

Newb here I suppose. Asking kindly for some assistance.

See the top image, I use Wasabi/S3 for my cloud storage, I created a folder and encrypted it with Cryptomator (I used the Cyberduck feature to encrypt it, the one in the app). This is what my vault looks like before I unlock it.

I know the passphrase and when the drive unlocks, it just opens up a blank folder (bottom picture). There is like 500gb or so, I am certain the files are in there I just can't figure out how to open it. I deleted the Windows Credentials as a solution but that did not work.

Maybe I am opening it the wrong way? Which file specifically do I right click and hit "Unlock Vault" on? I tried all of them, no luck.

[jak5080]

Log attached. Thank you

[jak5080]

anybody?!

[dkocher]

Can you please attach a debug log that is recorded from unlocking the vault.

[jak5080]

here you go, thank you!

[dkocher]

• Have you redacted the debug log?
• Let me know if you find files in your bucket 28d8ab60-ce9f-41b8-8683-9259fec9375d under Justin's Backups/d/JD/MWSFJ5FVC57FMIESJQ46TIGFIFSCDX/.

[jak5080]

to be completely honest, i don't know what you mean about redacting the debug log.

I was able to navigate to that directory in my bucket and this is what I see:

I can't get to that directory if I decrypt before though.

[jak5080]

Hi @dkocher do you know what I may be doing wrong? See the down arrow on the left on the folder you specified. it seems empty?

[jak5080]

Hi David. We spoke a few months ago but never came to a solution. I was wondering if you had some time, can you help me with this issue: #15656# I can reattach the logs (I deleted them bc I wasn't sure if there was sensitive data). I see the down arrow on the left on the folder you specified but it seems empty? Thank you. Justin

…

On Thu, Mar 7, 2024 at 1:15 PM David Kocher ***@***.***> wrote: - Have you redacted the debug log? - Let me know if you find files in your bucket 28d8ab60-ce9f-41b8-8683-9259fec9375d under Justin's Backups/d/JD/MWSFJ5FVC57FMIESJQ46TIGFIFSCDX/. — Reply to this email directly, view it on GitHub <#15656 (reply in thread)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/ANSM7JCOBAFBVAY7IWMRRP3YXCVDPAVCNFSM6AAAAABDXBIFOKVHI2DSMVQWIX3LMV43SRDJONRXK43TNFXW4Q3PNVWWK3TUHM4DOMJRGEYDM> . You are receiving this because you authored the thread.Message ID: ***@***.***>

[jak5080]

Hi David. Just checking to see if you had some time, I really need access to this data. Happy to pay you for your time or donate to a charity or something. Thank you!! Justin

…

On Tue, Apr 23, 2024 at 8:10 PM Justin ***@***.***> wrote: Hi David. We spoke a few months ago but never came to a solution. I was wondering if you had some time, can you help me with this issue: #15656# I can reattach the logs (I deleted them bc I wasn't sure if there was sensitive data). I see the down arrow on the left on the folder you specified but it seems empty? Thank you. Justin On Thu, Mar 7, 2024 at 1:15 PM David Kocher ***@***.***> wrote: > > - Have you redacted the debug log? > - Let me know if you find files in your bucket > 28d8ab60-ce9f-41b8-8683-9259fec9375d under Justin's > Backups/d/JD/MWSFJ5FVC57FMIESJQ46TIGFIFSCDX/. > > — > Reply to this email directly, view it on GitHub > <#15656 (reply in thread)>, > or unsubscribe > <https://github.com/notifications/unsubscribe-auth/ANSM7JCOBAFBVAY7IWMRRP3YXCVDPAVCNFSM6AAAAABDXBIFOKVHI2DSMVQWIX3LMV43SRDJONRXK43TNFXW4Q3PNVWWK3TUHM4DOMJRGEYDM> > . > You are receiving this because you authored the thread.Message ID: > ***@***.***> >

[dkocher]

Can you please attach a debug log that is recorded from unlocking the vault.

Please send the logs to support@cyberduck.io if you are not comfortable attaching them here.

[jak5080]

Hi, it was too large to attached and bounced back. I shared it to my google drive. see below. Thank you! cyberduck.log <https://drive.google.com/file/d/1aEyKX_CsnTqkRrUDZKbvvsLsRoLabtdz/view?usp=drive_web> Justin

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On Thu, May 30, 2024 at 3:03 AM David Kocher ***@***.***> wrote: Can you please attach a debug log <https://docs.cyberduck.io/cyberduck/support/#logging-output> that is recorded from unlocking the vault. Please send the logs to ***@***.*** if you are not comfortable attaching them here. — Reply to this email directly, view it on GitHub <#15656 (reply in thread)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/ANSM7JFJ7NSXX266UQ35NQDZE3FMNAVCNFSM6AAAAABDXBIFOKVHI2DSMVQWIX3LMV43SRDJONRXK43TNFXW4Q3PNVWWK3TUHM4TMMBSGEYDG> . You are receiving this because you authored the thread.Message ID: ***@***.***>