F5 has created a Slack channel for community discussion and assistance on F5 cloud templates. This page is to clarify what to expect from the Slack channel and provide guidelines on usage.
There are F5 employees who are members of the Slack channel community who typically monitor the channel Monday to Friday, from 9am to 5pm PST, and will offer best-effort assistance. This slack channel community support should not be considered a substitute for F5 Technical Support.
On the Slack channel, you should NEVER:
- Enter any private or personally identifying information about you, your network, organization, and so on.
- Enter any passwords/credentials, logs, or IP addresses.
- Try to open a F5 technical support case through the Slack Channel.
- Expect that F5 technical support monitors or uses this channel; they do not.
- Expect that an F5 employee will always immediately respond on Slack. Employees will offer best-effort assistance, but there may be times when responses are delayed.
- For templates in the supported directory only, you can contact F5 Technical Support using your typical method.
- Templates in the experimental directory have not completed full testing and are subject to change. F5 Networks does not offer technical support for templates in the experimental directory.
- Use the Issues link on the GitHub menu bar in this repository for items such as enhancement or feature requests and non-urgent bug fixes. Tell us as much as you can about what you found and how you found it.
- Contact us at solutionsfeedback@f5.com for general feedback or enhancement requests.