Could not start service com.apple.mobilebackup2.

[Lautarob1]

Error using idevicebackup2 backup --full --password 'xxxx': Could not start service com.apple.mobilebackup2.

Is this caused for something I should have installed and I didn't or is a problem caused by an Apple recent change?

Running a MacBook Pro (Intel), macOS Sonoma and the connected iPhone is 13 Pro Max running iOS 17.3

Thanks!

[nikias]

Seems like you are using an old version, newer code prints an error description of why it doesn't work. Run with -d and see if it prints anything? But I am suggesting to build the latest code.

[Lautarob1]

Thanks Nikias,

The version I used is 1.3, which I believe is the current one. Furthermore, the Mac where I tested did not have any previous version. As to use -d, I will try later today but I don't expect much of it, as the message is clear: com.apple.mobilebackup2 did not start.... My question still is if didn't start because some I did or failed to do, or if it is being caused by an Apple issue with libimobile.

[Lautarob1]

Nikias, after running the command with -d, I got lots of info (400 lines or so on the terminal). At first, it seems to be ok:

15:29:05 lockdown.c:1168 lockdownd_start_session(): Session startup OK
15:29:05 lockdown.c:1180 lockdownd_start_session(): SessionID: B06B9E33-6FFA-4680-99C5-6ADA46CC6025
15:29:05 lockdown.c:1187 lockdownd_start_session(): Enable SSL Session: true
15:29:05 idevice.c:1077 idevice_connection_enable_ssl(): Performing SSL handshake
15:29:05 idevice.c:1101 idevice_connection_enable_ssl(): SSL mode enabled, TLSv1.2, cipher: ECDHE-RSA-AES256-GCM-SHA384

But then this happened:

15:29:05 lockdown.c:1239 lockdownd_build_start_service_request(): ERROR: Failed to retrieve the escrow bag from the device's record
15:29:05 lockdown.c:262 lockdownd_stop_session(): stopping session B06B9E33-6FFA-4680-99C5-6ADA46CC6025

15:29:05 lockdown.c:278 lockdownd_stop_session(): success
15:29:05 idevice.c:1193 idevice_connection_disable_bypass_ssl(): Skipping bidirectional SSL shutdown. SSL error code: 5

15:29:05 idevice.c:1208 idevice_connection_disable_bypass_ssl(): SSL mode disabled
ERROR: Could not start service com.apple.mobilebackup2.

And ended as:

15:29:05 notification_proxy.c:299 np_get_notification(): NotificationProxy died!
15:29:05 notification_proxy.c:62 np_unlock(): Unlocked
15:29:05 idevice.c:1193 idevice_connection_disable_bypass_ssl(): Skipping bidirectional SSL shutdown. SSL error code: 5

15:29:05 idevice.c:1208 idevice_connection_disable_bypass_ssl(): SSL mode disabled

Any help will be highly appreciated,

Thanks!

[mexmer]

Thanks Nikias,

The version I used is 1.3, which I believe is the current one. Furthermore, the Mac where I tested did not have any previous version. As to use -d, I will try later today but I don't expect much of it, as the message is clear: com.apple.mobilebackup2 did not start.... My question still is if didn't start because some I did or failed to do, or if it is being caused by an Apple issue with libimobile.

current version is HEAD from master branch, there is no tag for version that is working with newer ioses.