You signed in with another tab or window. Reload to refresh your session.You signed out in another tab or window. Reload to refresh your session.You switched accounts on another tab or window. Reload to refresh your session.Dismiss alert
Magento 2.4.4-p2 EE. Multiple stores in instance. The main/default store is connected to a Meta account and does not have the issue, only the second store in Magento does.
Steps to reproduce (*)
In our environment, the issue can be created when going to Catalog->Products and opening the product page in the specific store view scope of the second store for simple products. The error that displays is "Client error: GET https://graph.facebook.com/v18.0/415545034329727/products?access_token=EAACxonUmtyIBO3LEFpkUhNl9lVJi9iPn0GZBxGKDP3GNIKUDZAoIWbNRVpRXvdcdCPapE5aegToaQsDJG403rDSplxR04CvVTwHLrnL2AGh019xNNSjqadkSIe4TcbDm1mkvc3UupBK3ZCCnmBNs4Oqa20rAHEsG7zWMka115MXAI9JDuy9rwkgpSnPPc6t&filter=%7B%22retailer_id%22%3A%7B%22eq%22%3A%221893%22%7D%7D&locale=en_US resulted in a 400 Bad Request response: {"error":{"message":"Unsupported get request. Object with ID '415545034329727' does not exist, cannot be loaded due to m (truncated...)" The error does not occur when viewing teh All Store Views scope for the simple products of the second store. We need to be able to access the config of the specific store view in order to make updates to the products at that level.
Expected result (*)
[Screenshots, logs or description]
We expect that the product config settings are displayed and available at the specific store view scope for the second store, just like they are for the All Store Views scope.
Actual result (*)
[Screenshots, logs or description]
See "Steps to Reproduce"
I have reached out to Meta support and after a month+ of back and forth, they did not provide any useful information for a solution. The catalog showing in the error does exist in Meta.
The text was updated successfully, but these errors were encountered:
Preconditions (*)
Steps to reproduce (*)
GET https://graph.facebook.com/v18.0/415545034329727/products?access_token=EAACxonUmtyIBO3LEFpkUhNl9lVJi9iPn0GZBxGKDP3GNIKUDZAoIWbNRVpRXvdcdCPapE5aegToaQsDJG403rDSplxR04CvVTwHLrnL2AGh019xNNSjqadkSIe4TcbDm1mkvc3UupBK3ZCCnmBNs4Oqa20rAHEsG7zWMka115MXAI9JDuy9rwkgpSnPPc6t&filter=%7B%22retailer_id%22%3A%7B%22eq%22%3A%221893%22%7D%7D&locale=en_US
resulted in a400 Bad Request
response: {"error":{"message":"Unsupported get request. Object with ID '415545034329727' does not exist, cannot be loaded due to m (truncated...)" The error does not occur when viewing teh All Store Views scope for the simple products of the second store. We need to be able to access the config of the specific store view in order to make updates to the products at that level.Expected result (*)
Actual result (*)
I have reached out to Meta support and after a month+ of back and forth, they did not provide any useful information for a solution. The catalog showing in the error does exist in Meta.
The text was updated successfully, but these errors were encountered: