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Web dashboard for better thread management and tracking #3157

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FacuuA opened this issue May 14, 2022 · 2 comments
Open
2 tasks

Web dashboard for better thread management and tracking #3157

FacuuA opened this issue May 14, 2022 · 2 comments

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@FacuuA
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FacuuA commented May 14, 2022

Is your feature request related to a problem? Please elaborate.

Yes. We're an esports and crypto platform, where gamers play for prizes. We have several departments, so thread organization with current Modmail system is really poor.

Describe the solution you'd like

We'd like to have a web dashboard where we can manage and track threads

Does your solution involve any of the following?

  • Logviewer
  • New config option

Describe alternatives you've considered

Maybe an exclusive channel where threads can be managed through reactions, commands, etc.

Who will this benefit?

It would benefit staff on having better organization, and therefore, users would be greatly bennefited, as they would get faster response times.

Additional Information

No response

@FacuuA FacuuA changed the title your feature request title Web dashboard for better thread management and tracking May 14, 2022
@Ast3risk-ops
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Maybe integrate this into the logviewer?

@khakers
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khakers commented Jan 25, 2023

I wrote a web app for modmail that supports some of this, you can find it at https://github.com/khakers/modmail-viewer

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