Improve Auto Trigger to work more than just the initial message

[TypicallyShad]

Is your feature request related to a problem? Please elaborate.

It seems that autotrigger has been purposely made to work only on the first initial message that is sent by the user. This isn't practical as most users begin a ticket with a greeting, such as hello rather than getting straight into their question. Most of my users also have more than one question they ask, which autotrigger can't cover.

Describe the solution you'd like

I would like for autotrigger to be able to be triggered for any messages that is sent in a thread, not just the initial starting message.

Does your solution involve any of the following?

• Logviewer
• New config option

Describe alternatives you've considered

There isn't really alternative solutions, however, I assume it is possible with a plugin?

Who will this benefit?

I believe this will benefit a large portion of users who perhaps run technology groups or where autotrigger is commonly used for automatic help.

Additional Information

No response

[Jerrie-Aries]

This isn't practical as most users begin a ticket with a greeting, such as hello rather than getting straight into their question. Most of my users also have more than one question they ask, which autotrigger can't cover.

That makes sense. I think this can be implemented without breaking the core functionality of the bot.

[Jerrie-Aries]

That makes sense. I think this can be implemented without breaking the core functionality of the bot.

Yep, it wouldn't really break the core but the outcome could be ugly with the auto thing.

Simple example:
If we have an autotrigger keyword I need help which is pointed to reply What help do you need?, the bot would be triggered with any messages that contain the I need help even at the end of conversation with a message like Next time I need help I will DM the bot again.. That would not be something that we want.

[TypicallyShad]

I agree with that, in place, we could also ensure the system doesn't keep repeating the same auto trigger for similar phrases.

[Jerrie-Aries]

If you're talking about an autotrigger that could only be triggered with specific/unique keywords (which is basically like a command except without prefix and in DMs), that could be done with a plugin.

If you want you can try requesting the plugin in #plugin-requests channel in the support server. Maybe someone can make one.✌