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Why did my assets disappear after importing the wallet? #2900

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Sven-TBD opened this issue Oct 24, 2023 · 0 comments
Open

Why did my assets disappear after importing the wallet? #2900

Sven-TBD opened this issue Oct 24, 2023 · 0 comments
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Assets FAQ [Help documentation] Frequently Asked Questions

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@Sven-TBD
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When you import a wallet and find that your assets are missing, you can try checking the following:

  1. Make sure the mnemonic phrase/KeyStore is entered correctly.
  2. Verify that the wallet is connected to the correct network.
  3. Ensure that the wallet's network synchronization is at 100%.
  4. Check your asset status in the CKB explorer.
  5. Review the transaction history of your account to confirm if the assets have been used.

If all the above checks are correct and your assets still don't appear correctly, please visit the official CKB Discord channel and provide details of the assets you obtained from another source, along with a detailed description of your issue.

@Sven-TBD Sven-TBD added FAQ [Help documentation] Frequently Asked Questions Document Assets and removed Document labels Oct 24, 2023
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