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nvda does not show the basic html button in the browsing mode in firefox #9307

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fernando-jose-silva opened this issue Feb 21, 2019 · 11 comments

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@fernando-jose-silva
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Steps to reproduce:

Open gmail in firefox using gmail's default view.
Walk with the arrows up and down and look for the basic html view mode button.

Actual behavior:

The basic html view mode button is not found using the browse mode on the nvda.
If you switch to focus mode in nvda and navigate with tab you will find the switch to basic html view mode.

Expected behavior:

When using browse mode it should be possible to find the change button for the basic html view mode.
Since it is visible in focus mode.

System configuration

NVDA installed/portable/running from source:

install

NVDA version:

2018.4.1

Windows version:

10 17134

Name and version of other software in use when reproducing the issue:

firefox 65.0.1

Other information about your system:

Other questions

Does the issue still occur after restarting your PC?

yes

Have you tried any other versions of NVDA?

no

@Adriani90
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This button is in browse mode at the top when using Chromium browsers. I think something is not correct here, the button can reached only in focus mode when trying this in Firefox.
cc: @jcsteh, @MarcoZehe

@jcsteh
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jcsteh commented May 4, 2020

The button reports as having a width and height of 0, which NVDA treats as invisible. This is not just Firefox a11y: the Javascript clientWidth and clientHeight properties also report 0.

@Adriani90
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Ok then this is probably also visually hidden right?

@fernando-jose-silva could you please open a bug for Gmail on www.crbug.com and post the link here so we can keep track of it?
Thanks.

@fernando-jose-silva
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fernando-jose-silva commented May 8, 2023 via email

@Adriani90
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Ok then maybe this option is better:
https://support.google.com/accessibility/answer/7641084?hl=en&co=GENIE.Platform%3DAndroid

There you can find the chat and also all other accessibility related support services for Google products.

In case you report the issues to them, please comment also here with an updated status. Thank you.

@Adriani90
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@fernando-jose-silva did you report this to google meanwhile?

@fernando-jose-silva
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I remember that I made the request to Google, however, due to my fault, I forgot to put it in this ticket, and this has been a long time ago, that I no longer have the email response to Louie's request, and that they would check.
After that I haven't tested it but to see if the problem still exists.
As soon as I have time, I will test to see if the problem still occurs.

@Adriani90
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This is now also reproducible in Chromium browsers, not only firefox.
@Qchristensen could you please confirm if this basic html view button is visible at all from a sighted perspective? NVDA can focus it only in focus mode but it has width and hiht of 0 so this should actually not be visible at all.

@Adriani90
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Related to #8070.

@fernando-jose-silva
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I'm blind, so I don't know if this button is visible on the screen.

@seanbudd
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Closing as duplicate of #13897

@seanbudd seanbudd closed this as not planned Won't fix, can't repro, duplicate, stale Nov 24, 2023
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4 participants