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Live chat asks to questions being asked additionally #8651

Open

1 of 2 tasks

FlorianLudwig opened this issue Dec 29, 2022 · 0 comments

Open

1 of 2 tasks

Live chat asks to questions being asked additionally #8651

FlorianLudwig opened this issue Dec 29, 2022 · 0 comments

Labels

bug

FlorianLudwig commented Dec 29, 2022

Have you already contacted our help centre?

Yes, I have contacted the help centre.

Is there an existing issue for this?

I have checked the existing issues

Describe the bug

the chat bot asks questions and then forwards to "create ticket" where the same questions are asked again.

Steps To Reproduce

open manager, answer questions of chat bot

Get redirected to "create ticket" and answer questions again:

Expected Behavior

not wasting my time.

What browsers are you using?

No response

Which devices are used?

No response

Additional information to add?

No response

FlorianLudwig added the bug label

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