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[Content]: Confusing Engage limits points #6521

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050phy opened this issue May 9, 2024 · 0 comments
Open

[Content]: Confusing Engage limits points #6521

050phy opened this issue May 9, 2024 · 0 comments
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content When the bug is about content that needs to get fixed triage

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@050phy
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050phy commented May 9, 2024

What article on segment.com/docs is affected?

https://segment.com/docs/engage/product-limits/#audiences-and-computed-traits

What part(s) of the article would you like to see updated?

In the table, we have 2 points that are confusing and contradictory.

  1. Events Lookback History -- this point says Engage will only compute over events in the past 3 years.
  2. Event History -- this point says Engage will backfill events from 1970-01-01 which is more than 3 years.

As a SA, I know that Engage will only compute over events in the past 3 years and Engage will not backfill or compute events beyond 3 years.

Having the line saying "Engage will backfill events from 1970" is contradictory and confusing. I suggest to remove the line about Event History. We had a customer who uploaded 8 years of events thinking Engage could compute over 8 years after reading the docs.

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@050phy 050phy added content When the bug is about content that needs to get fixed triage labels May 9, 2024
@pwseg pwseg self-assigned this May 11, 2024
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