Greenish lines observed when initialized the encrypted channel playback on Shaka player

[Ramajayadevi174]

Have you read the FAQ and checked for duplicate open issues?
yes

If the problem is related to FairPlay, have you read the tutorial?

What version of Shaka Player are you using?
v4.7.11-uncompiled

Can you reproduce the issue with our latest release version?
Using latest version v4.7.11

Can you reproduce the issue with the latest code from main?

Are you using the demo app or your own custom app?
The demo

If custom app, can you reproduce the issue using our demo app?
N/A

What browser and OS are you using?
Mozilla firefox

For embedded devices (smart TVs, etc.), what model and firmware version are you using?
N/A

What are the manifest and license server URIs?
No asset

What configuration are you using? What is the output of player.getConfiguration()?

What did you do?
Configure the Manifest url, license server url and header values to play the encrypted playback.

What did you expect to happen?
There should be a playback without any macroblocks/Greenish lines over a playback.

What actually happened?
Observed greenish lines while initiate a playback and its recovered when we enabled/disabled the Low latency Mode and Auto Low latency mode options on the Settings menu on the player.

[avelad]

Please provide a sample stream to test it! Thanks!

[Ramajayadevi174]

Hi Team, As this is an encrypted stream, the authorized token will be expired in few seconds after adding the header detail on the player, So this cant be shared or is there any procedure/option to share the encrypted stream with proper license details? Regards, Ramajayadevi.

…

________________________________ From: Álvaro Velad Galván ***@***.***> Sent: 09 April 2024 23:51 To: shaka-project/shaka-player ***@***.***> Cc: Ramajayadevi K ***@***.***>; Author ***@***.***> Subject: Re: [shaka-project/shaka-player] Greenish lines observed when initialized the encrypted channel playback on Shaka player (Issue #6420) Please provide a sample stream to test it! Thanks! — Reply to this email directly, view it on GitHub, or unsubscribe. You are receiving this because you authored the thread. Message ID: <shaka-project/shaka-player/issues/6420/2045826676@ github. com> ZjQcmQRYFpfptBannerStart This Message Is From an External Sender This message came from outside your organization. ZjQcmQRYFpfptBannerEnd Please provide a sample stream to test it! Thanks! — Reply to this email directly, view it on GitHub<https://urldefense.com/v3/__https://github.com/shaka-project/shaka-player/issues/6420*issuecomment-2045826676__;Iw!!JI-MNTEl!GJ8dqGUCtoEKHyuCLAjE-0Itvua_MycHWAssBfIvri5KlC_OtiiGaq58qitSkQyZkAb-G72JCFGTbpPCo68TZSDGalO-Tew$>, or unsubscribe<https://urldefense.com/v3/__https://github.com/notifications/unsubscribe-auth/BHWMHIUYFNVI2L3D6F4BJATY4QWTZAVCNFSM6AAAAABF6N254KVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDANBVHAZDMNRXGY__;!!JI-MNTEl!GJ8dqGUCtoEKHyuCLAjE-0Itvua_MycHWAssBfIvri5KlC_OtiiGaq58qitSkQyZkAb-G72JCFGTbpPCo68TZSDG9N8LkI8$>. You are receiving this because you authored the thread.Message ID: ***@***.***>

[joeyparrish]

@Ramajayadevi174, please follow these instructions from the issue template:

**What are the manifest and license server URIs?**
<!-- NOTE:
  You can send the URIs to <shaka-player-maintainers@googlegroups.com> instead,
  but please use GitHub and the template for the rest.
  A copy of the manifest text or an attached manifest will **not** be
  enough to reproduce your issue, and we **will** ask you to send a
  URI instead.  You can copy the URI of the demo app to send us the
  exact asset, licence server, and settings you have selected there.
  If you send the URIs to email, the response time and resolution
  will be much higher.
-->

If you need to send us additional instructions for authorization, include that in the email.

Without a way to reproduce and debug your issue, we can't work on it.

If you want to work on your own PR to resolve the issue, we can assign it back to you.

[Ramajayadevi174]

Hi Team, Please find the required details, Manifest url : https://live.pl10d.vdochne2e.com/ull_62m_drm1/vxfmt=dp/manifest.mpd?device_profile=ull_enabled_d<http://live.pl10d.vdochne2e.com/ull_62m_drm1/vxfmt=dp/manifest.mpd?device_profile=ull_enabled_d> License server url : https://multidrm.core.verimatrixcloud.net/widevine Shaka demo URI after loaded the required details : https://shaka-player-demo.appspot.com/demo/#audiolang=en-US;textlang=en-US;uilang=en-US;asset=https://live.pl10d.vdochne2e.com/ull_62m_drm1/vxfmt=dp/manifest.mpd?device_profile=ull_enabled_d;license=https://multidrm.core.verimatrixcloud.net/widevine;panel=CUSTOM%20CONTENT;build=uncompiled On the settings icon on the player, if we enabled/disabled the Low Latency Mode and Auto Low Latency mode under STREAMING option, greenish lines were recovered. Regards, Ramajayadevi.

…

________________________________ From: Joey Parrish ***@***.***> Sent: 12 April 2024 22:57 To: shaka-project/shaka-player ***@***.***> Cc: Ramajayadevi K ***@***.***>; Mention ***@***.***> Subject: Re: [shaka-project/shaka-player] Greenish lines observed when initialized the encrypted channel playback on Shaka player (Issue #6420) @Ramajayadevi174, please follow these instructions from the issue template: **What are the manifest and license server URIs?** <!-- NOTE: You can send the URIs to <shaka-player-maintainers@ googlegroups. com> instead, but please use ZjQcmQRYFpfptBannerStart This Message Is From an External Sender This message came from outside your organization. ZjQcmQRYFpfptBannerEnd @Ramajayadevi174<https://urldefense.com/v3/__https://github.com/Ramajayadevi174__;!!JI-MNTEl!Fgh6KORXklmGCw2JCiiZKP7y0CEDcDWsvoTh4vCYKRSchfqX5N9skZxeYtZs-bFseW_NIhbAXApnlWL3xK5whB6cEGDmvWg$>, please follow these instructions from the issue template: **What are the manifest and license server URIs?** <!-- NOTE: You can send the URIs to ***@***.***> instead, but please use GitHub and the template for the rest. A copy of the manifest text or an attached manifest will **not** be enough to reproduce your issue, and we **will** ask you to send a URI instead. You can copy the URI of the demo app to send us the exact asset, licence server, and settings you have selected there. If you send the URIs to email, the response time and resolution will be much higher. --> If you need to send us additional instructions for authorization, include that in the email. Without a way to reproduce and debug your issue, we can't work on it. If you want to work on your own PR to resolve the issue, we can assign it back to you. — Reply to this email directly, view it on GitHub<https://urldefense.com/v3/__https://github.com/shaka-project/shaka-player/issues/6420*issuecomment-2052180075__;Iw!!JI-MNTEl!Fgh6KORXklmGCw2JCiiZKP7y0CEDcDWsvoTh4vCYKRSchfqX5N9skZxeYtZs-bFseW_NIhbAXApnlWL3xK5whB6cihLWrDI$>, or unsubscribe<https://urldefense.com/v3/__https://github.com/notifications/unsubscribe-auth/BHWMHIVBTQXHVVEUVGCCZZ3Y5AKOLAVCNFSM6AAAAABF6N254KVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDANJSGE4DAMBXGU__;!!JI-MNTEl!Fgh6KORXklmGCw2JCiiZKP7y0CEDcDWsvoTh4vCYKRSchfqX5N9skZxeYtZs-bFseW_NIhbAXApnlWL3xK5whB6c7u_P8hA$>. You are receiving this because you were mentioned.Message ID: ***@***.***>

[joeyparrish]

I'm unable to access your content. Your hostname doesn't resolve: https://www.nslookup.io/domains/live.pl10d.vdochne2e.com/dns-records/

[Ramajayadevi174]

Hi Team, Could you please provide your IP details of the machine where you tried to play the content. So that we can request our IT team to whitelist your IP to resolve dns. Regards, Ramajayadevi.

…

________________________________ From: Joey Parrish ***@***.***> Sent: 20 April 2024 08:26 To: shaka-project/shaka-player ***@***.***> Cc: Ramajayadevi K ***@***.***>; Mention ***@***.***> Subject: Re: [shaka-project/shaka-player] Greenish lines observed when initialized the encrypted channel playback on Shaka player (Issue #6420) I'm unable to access your content. Your hostname doesn't resolve: https: //www. nslookup. io/domains/live. pl10d. vdochne2e. com/dns-records/ — Reply to this email directly, view it on GitHub, or unsubscribe. You are receiving this because ZjQcmQRYFpfptBannerStart This Message Is From an External Sender This message came from outside your organization. ZjQcmQRYFpfptBannerEnd I'm unable to access your content. Your hostname doesn't resolve: https://www.nslookup.io/domains/live.pl10d.vdochne2e.com/dns-records/<https://urldefense.com/v3/__https://www.nslookup.io/domains/live.pl10d.vdochne2e.com/dns-records/__;!!JI-MNTEl!HYOmgYdeEGfqr2IJmMnuj4LQfBGhjj9xslK18HL-FNDgRHlAm_BrYbCyqhVm8dfMrSHyXG74AupScerZNcqmrCrodTEvWRY$> — Reply to this email directly, view it on GitHub<https://urldefense.com/v3/__https://github.com/shaka-project/shaka-player/issues/6420*issuecomment-2067524805__;Iw!!JI-MNTEl!HYOmgYdeEGfqr2IJmMnuj4LQfBGhjj9xslK18HL-FNDgRHlAm_BrYbCyqhVm8dfMrSHyXG74AupScerZNcqmrCroT_z7NSA$>, or unsubscribe<https://urldefense.com/v3/__https://github.com/notifications/unsubscribe-auth/BHWMHIV5P53AIQVEXRHLQTTY6HKO5AVCNFSM6AAAAABF6N254KVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDANRXGUZDIOBQGU__;!!JI-MNTEl!HYOmgYdeEGfqr2IJmMnuj4LQfBGhjj9xslK18HL-FNDgRHlAm_BrYbCyqhVm8dfMrSHyXG74AupScerZNcqmrCrob-uHjvw$>. You are receiving this because you were mentioned.Message ID: ***@***.***>

[joeyparrish]

It's not a matter of my IP, unless your name servers need to allow-list me to resolve the domain name. Please check the link above. Your domain has no public A or AAAA records at all.

[shaka-bot]

Closing due to inactivity. If this is still an issue for you or if you have further questions, the OP can ask shaka-bot to reopen it by including @shaka-bot reopen in a comment.