Contact Center control panel and dashboard
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Updated
Mar 20, 2017 - JavaScript
Contact Center control panel and dashboard
A simple library (node module) for Cisco Unified CCE Task Routing
Illustrates a proactive customer pop-up chat using Cisco SocialMiner RESTful APIs
A demonstration inbound voice based contact centre written in Python 3
Information on the Phase II Industry Day for the Centers of Excellence at USDA.
A repository that contains links and information for acquisitions and potential acquisitions that have arisen out of work between the CoE and HUD.
A repository for information related to the Contact Center team's HUDCentral need.
Information on the Discovery BPA for discovery-related work performed by the Centers of Excellence.
DRAFT demo of past-interaction-based call routing with Amazon Connect and Amazon Personalize
Awesome plugin demonstrating how you can implement an option to have your customers be able to choose to receive a call back when things get busy, instead of waiting on the phone endlessly, without losing their place in line. Similar to how Comcast does it on their customer support lines, etc. Also includes queued voicemail callback capabilities.
VoxImplant Telephone-caller Callback scenario example
A NodeJS middleware boilerplate for enabling webhook-based interaction between Google DialogFlow, Cisco CVP and 3rd party data sources
Setting up VXLAN for Traffic Mirroring
藍鯨魚客服,智能客服系統,機器人客服
Need to locate your customers before they are connected to a contact center agent? Here are the bare bones to get it done
Sample UCCX Scripts is a collection of scripts for Cisco Contact Center you can use as templates for more advanced scripting requirements. See below for details on each sample script.
Tool for generate and delete multiple users on CISCO Contact Center Express (UCCX). Useful for testing any custom synchronization tools cooperated with UCCX.
C# Contact center based on TaskRouter
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