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I am developing a native call "holding" feature - this ticket/issue is aimed at development considerations, potential issues or insight into this feature.
I intend this as a discussion for development.
Describe the solution you'd like
Customer requires the SDK to serve the purpose of a CallKit, as found on iOS whereby a call can be answered and:
placed on hold,
swapped in-place of active call,
merged with active call
The intended use-case is a web softphone for customer/clients to call from a web platform, merge multiple calls or in a call-centre environment to "queue" calls.
This feature provides the developer a browser client solution to call holding, as found on an Android ConnectionService or iOS CallKit implementation
Describe alternatives you've considered
See this discussion for further information and context, specifically adding a back backend-based solution with a conference call implementation.
Several discussions/issues on StackOverflow & GitHub issues explore the above solution in more details:
Additional context
Since this same functionality can be found in both native Android & iOS implementations, one would reasonably expect this to extend to the web client aswel.
I am developing a native call "holding" feature - this ticket/issue is aimed at development considerations, potential issues or insight into this feature.
I intend this as a discussion for development.
Describe the solution you'd like
Customer requires the SDK to serve the purpose of a
CallKit
, as found on iOS whereby a call can be answered and:The intended use-case is a web softphone for customer/clients to call from a web platform, merge multiple calls or in a call-centre environment to "queue" calls.
This feature provides the developer a browser client solution to call holding, as found on an Android
ConnectionService
or iOSCallKit
implementationDescribe alternatives you've considered
See this discussion for further information and context, specifically adding a back backend-based solution with a conference call implementation.
Several discussions/issues on StackOverflow & GitHub issues explore the above solution in more details:
Additional context
Since this same functionality can be found in both native Android & iOS implementations, one would reasonably expect this to extend to the web client aswel.
(previously closed issue on twilio-client.js)
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