| title | type | layout | permalink | body_class |
|---|---|---|---|---|
Uppy Support Options |
page |
page |
/support/ |
page-support |
This approach is new, we may make changes as we learn. Here are the current options in detail:
| 🦄 Community |
🥉 Bronze |
🥈 Silver and up |
|
|---|---|---|---|
| anyone, $0 |
included with all Transloadit Plans, which start at $49/mo |
Enterprise addons, starting at $1499/mo |
|
| Bug Reports | GitHub | GitHub | GitHub |
| Feature Requests | GitHub | GitHub | GitHub & Transloadit |
| Integration Help | Community | Community & Transloadit | Community & Transloadit |
| Support on Uppy client | best effort | General Guidance | Guidance based on your use case and circumstances, code & operational reviews |
| Support on Transloadit-hosted Companion & Tus | best effort | General Guidance | Guidance based on your use case and circumstances, code & operational reviews |
| Support on self-hosted Companion & Tus | best effort | - | yes |
| Access to Transloadit-hosted Companion & Tus | yes (with a free Transloadit Community plan) | yes | yes |
| Access to Transloadit’s encoding features | yes | 10GB included | 0GB - unlimited |
| Guaranteed response times within office hours | - | <= 3 days | <= 8h - 32h |
| 1-on-1 access to core developers | - | 1h | 1h - 20h |
| Health & Status | - | Access to Personal Transloadit Dashboard | Access to Personal Transloadit Dashboard. Proactive monitoring & notifications |
| Support for non-current releases | - | - | 0 - 10 releases back |
If you want to apply for:
- 🥉 Bronze support, sign up for the Startup plan.
- 🥈 Silver (or 🥇 higher), reach out.
Afterwards, you can contact Support, announcing your account’s email address.