I am a versatile Support Coordinator, blending the realms of adept Data Analysis and seasoned Customer Service expertise. Proficient in handling customer inquiries via phone calls and the service cloud platform, I excel in resolving issues by clarifying complaints and skillfully determining their underlying causes. A master of perspective, I craft compelling solutions that bridge differing viewpoints. 💞️

✨ My background as a Data Analyst and Customer Service Specialist adds a unique layer to my skill set. I adeptly gather, organize, and model data, using computer productivity software to facilitate collaborative teamwork and strategic reporting. My prowess extends to Ethical Hacking and Penetration Testing, encompassing Kali Linux, Vulnerability Assessment, Reverse Engineering, Network Security, Firewall Configuration, and more. Beyond technical expertise, I excel in installation and troubleshooting of Windows, Mac, and Linux Operating Systems, as well as LAN connections, hardware, and software. With leadership experience in desktop and helpdesk support, I ensure efficient issue resolution and minimal disruptions. Meticulous monitoring, insightful reporting, and thorough documentation characterize my approach. As I step into the role of Support Coordinator, I infuse customer interactions with professionalism, empathy, and positivity. I foster collaborative peer relationships, amplify team contributions, and uphold a standard ofexcellence that marries data-driven precision with customer-centric finesse.I love building stuff :) ✨

✨ I'm a developer with a passion for building whatever comes to mind, from full-stack web applications to cutting-edge machine-learning models and smart contract systems. I love working across the stack and solving complex problems that require me to tap into my diverse skill set. With experience in both front-end and back-end development, I'm comfortable working with a variety of languages and tools, from Python and React to Solidity and more. I'm particularly excited about the possibilities of AI and NLP, and I enjoy exploring the intersection of people, products, and data to build solutions that are both user-friendly and technologically advanced. Let's collaborate and build something amazing together! ✨

👋 Hi, I’m @alphapranto

🌍 I'm based in Dhaka, Bangladesh

🧠 I'm learning Rust, NLP

👀 I’m interested in and Penetration Testing, encompassing Kali Linux, Vulnerability Assessment, Reverse Engineering, Network Security, Firewall Configuration,

🌱 I’m currently learning Cyber Security DevOps

💞️ I’m looking to collaborate on Information Security

📫 How to reach me about.sahapritam@gmail.com/about.sahapritam@hotmail.com