chore: add support.md (#2480)

Signed-off-by: schristoff <28318173+schristoff@users.noreply.github.com>
Co-authored-by: Lucas Rodriguez <lucas.rodriguez@defenseunicorns.com>

SUPPORT.md

@@ -0,0 +1,47 @@
+# Support Guidelines
+
+We strive to create clear guidelines on communication to the Zarf team to provide a good community experience.
+
+## Questions
+For guidance on using Zarf, [the documentation](https://docs.zarf.dev/) should cover most use cases.
+For all questions documentation may not cover, we suggest utilizing [Github Discussions](https://github.com/defenseunicorns/zarf/discussions).
+
+## Standard Process
+All code issues should be a [Github Issue](https://github.com/defenseunicorns/zarf/issues/new/choose) that follows the issue template. 
+
+Following the templates provides the Zarf community a foundation of understanding to be able to assist quickly.
+After an issue is made, this issue can be brought into other chanels such as the [Kubernetes Slack #Zarf](https://zarf.dev/slack) channel or the [bi-weekly Zarf Community Meeting](https://docs.zarf.dev/contribute/contributor-guide/).
+
+                Github Issue 
+                /          \
+    Zarf Slack Channel    Zarf Community Call
+
+
+
+## Sensitive Information Process
+For issues from those who are unable to post on Github, you may send an email using the following issue template filled out to [zarf-dev-private@googlegroups.com](zarf-dev-private@googlegroups.com)
+
+The response time to emails may be delayed  as they are not able to receive community help, so we encourage participation into Github Issues as much as possible.
+
+```
+### Environment
+Device and OS:
+App version:
+Kubernetes distro being used:
+Other:
+
+### Steps to reproduce
+1.
+
+### Expected result
+
+### Actual Result
+
+### Visual Proof (screenshots, videos, text, etc)
+
+### Severity/Priority
+
+### Additional Context
+Add any other context or screenshots about the technical debt here.
+
+```