feat(contactcenterinsights): update the api

#### contactcenterinsights:v1 The following keys were added: - schemas.GoogleCloudContactcenterinsightsV1Conversation.properties.qualityMetadata.$ref (Total Keys: 1) - schemas.GoogleCloudContactcenterinsightsV1ConversationQualityMetadata (Total Keys: 15) - schemas.GoogleCloudContactcenterinsightsV1alpha1Conversation.properties.qualityMetadata.$ref (Total Keys: 1) - schemas.GoogleCloudContactcenterinsightsV1alpha1ConversationQualityMetadata (Total Keys: 15)
googleapis · Jan 8, 2024 · 4e87587 · 4e87587
1 parent 713f174
commit 4e87587
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diff --git a/docs/dyn/contactcenterinsights_v1.projects.locations.conversations.html b/docs/dyn/contactcenterinsights_v1.projects.locations.conversations.html
@@ -449,6 +449,19 @@ <h3>Method Details</h3>
   &quot;medium&quot;: &quot;A String&quot;, # Immutable. The conversation medium, if unspecified will default to PHONE_CALL.
   &quot;name&quot;: &quot;A String&quot;, # Immutable. The resource name of the conversation. Format: projects/{project}/locations/{location}/conversations/{conversation}
   &quot;obfuscatedUserId&quot;: &quot;A String&quot;, # Obfuscated user ID which the customer sent to us.
+  &quot;qualityMetadata&quot;: { # Conversation metadata related to quality management. # Conversation metadata related to quality management.
+    &quot;agentInfo&quot;: [ # Information about agents involved in the call.
+      { # Information about an agent involved in the conversation.
+        &quot;agentId&quot;: &quot;A String&quot;, # A user-specified string representing the agent.
+        &quot;displayName&quot;: &quot;A String&quot;, # The agent&#x27;s name.
+        &quot;dispositionCode&quot;: &quot;A String&quot;, # A user-provided string indicating the outcome of the agent&#x27;s segment of the call.
+        &quot;team&quot;: &quot;A String&quot;, # A user-specified string representing the agent&#x27;s team.
+      },
+    ],
+    &quot;customerSatisfactionRating&quot;: 42, # An arbitrary integer value indicating the customer&#x27;s satisfaction rating.
+    &quot;menuPath&quot;: &quot;A String&quot;, # An arbitrary string value specifying the menu path the customer took.
+    &quot;waitDuration&quot;: &quot;A String&quot;, # The amount of time the customer waited to connect with an agent.
+  },
   &quot;runtimeAnnotations&quot;: [ # Output only. The annotations that were generated during the customer and agent interaction.
     { # An annotation that was generated during the customer and agent interaction.
       &quot;annotationId&quot;: &quot;A String&quot;, # The unique identifier of the annotation. Format: projects/{project}/locations/{location}/conversationDatasets/{dataset}/conversationDataItems/{data_item}/conversationAnnotations/{annotation}
@@ -731,6 +744,19 @@ <h3>Method Details</h3>
   &quot;medium&quot;: &quot;A String&quot;, # Immutable. The conversation medium, if unspecified will default to PHONE_CALL.
   &quot;name&quot;: &quot;A String&quot;, # Immutable. The resource name of the conversation. Format: projects/{project}/locations/{location}/conversations/{conversation}
   &quot;obfuscatedUserId&quot;: &quot;A String&quot;, # Obfuscated user ID which the customer sent to us.
+  &quot;qualityMetadata&quot;: { # Conversation metadata related to quality management. # Conversation metadata related to quality management.
+    &quot;agentInfo&quot;: [ # Information about agents involved in the call.
+      { # Information about an agent involved in the conversation.
+        &quot;agentId&quot;: &quot;A String&quot;, # A user-specified string representing the agent.
+        &quot;displayName&quot;: &quot;A String&quot;, # The agent&#x27;s name.
+        &quot;dispositionCode&quot;: &quot;A String&quot;, # A user-provided string indicating the outcome of the agent&#x27;s segment of the call.
+        &quot;team&quot;: &quot;A String&quot;, # A user-specified string representing the agent&#x27;s team.
+      },
+    ],
+    &quot;customerSatisfactionRating&quot;: 42, # An arbitrary integer value indicating the customer&#x27;s satisfaction rating.
+    &quot;menuPath&quot;: &quot;A String&quot;, # An arbitrary string value specifying the menu path the customer took.
+    &quot;waitDuration&quot;: &quot;A String&quot;, # The amount of time the customer waited to connect with an agent.
+  },
   &quot;runtimeAnnotations&quot;: [ # Output only. The annotations that were generated during the customer and agent interaction.
     { # An annotation that was generated during the customer and agent interaction.
       &quot;annotationId&quot;: &quot;A String&quot;, # The unique identifier of the annotation. Format: projects/{project}/locations/{location}/conversationDatasets/{dataset}/conversationDataItems/{data_item}/conversationAnnotations/{annotation}
@@ -1043,6 +1069,19 @@ <h3>Method Details</h3>
   &quot;medium&quot;: &quot;A String&quot;, # Immutable. The conversation medium, if unspecified will default to PHONE_CALL.
   &quot;name&quot;: &quot;A String&quot;, # Immutable. The resource name of the conversation. Format: projects/{project}/locations/{location}/conversations/{conversation}
   &quot;obfuscatedUserId&quot;: &quot;A String&quot;, # Obfuscated user ID which the customer sent to us.
+  &quot;qualityMetadata&quot;: { # Conversation metadata related to quality management. # Conversation metadata related to quality management.
+    &quot;agentInfo&quot;: [ # Information about agents involved in the call.
+      { # Information about an agent involved in the conversation.
+        &quot;agentId&quot;: &quot;A String&quot;, # A user-specified string representing the agent.
+        &quot;displayName&quot;: &quot;A String&quot;, # The agent&#x27;s name.
+        &quot;dispositionCode&quot;: &quot;A String&quot;, # A user-provided string indicating the outcome of the agent&#x27;s segment of the call.
+        &quot;team&quot;: &quot;A String&quot;, # A user-specified string representing the agent&#x27;s team.
+      },
+    ],
+    &quot;customerSatisfactionRating&quot;: 42, # An arbitrary integer value indicating the customer&#x27;s satisfaction rating.
+    &quot;menuPath&quot;: &quot;A String&quot;, # An arbitrary string value specifying the menu path the customer took.
+    &quot;waitDuration&quot;: &quot;A String&quot;, # The amount of time the customer waited to connect with an agent.
+  },
   &quot;runtimeAnnotations&quot;: [ # Output only. The annotations that were generated during the customer and agent interaction.
     { # An annotation that was generated during the customer and agent interaction.
       &quot;annotationId&quot;: &quot;A String&quot;, # The unique identifier of the annotation. Format: projects/{project}/locations/{location}/conversationDatasets/{dataset}/conversationDataItems/{data_item}/conversationAnnotations/{annotation}
@@ -1402,6 +1441,19 @@ <h3>Method Details</h3>
       &quot;medium&quot;: &quot;A String&quot;, # Immutable. The conversation medium, if unspecified will default to PHONE_CALL.
       &quot;name&quot;: &quot;A String&quot;, # Immutable. The resource name of the conversation. Format: projects/{project}/locations/{location}/conversations/{conversation}
       &quot;obfuscatedUserId&quot;: &quot;A String&quot;, # Obfuscated user ID which the customer sent to us.
+      &quot;qualityMetadata&quot;: { # Conversation metadata related to quality management. # Conversation metadata related to quality management.
+        &quot;agentInfo&quot;: [ # Information about agents involved in the call.
+          { # Information about an agent involved in the conversation.
+            &quot;agentId&quot;: &quot;A String&quot;, # A user-specified string representing the agent.
+            &quot;displayName&quot;: &quot;A String&quot;, # The agent&#x27;s name.
+            &quot;dispositionCode&quot;: &quot;A String&quot;, # A user-provided string indicating the outcome of the agent&#x27;s segment of the call.
+            &quot;team&quot;: &quot;A String&quot;, # A user-specified string representing the agent&#x27;s team.
+          },
+        ],
+        &quot;customerSatisfactionRating&quot;: 42, # An arbitrary integer value indicating the customer&#x27;s satisfaction rating.
+        &quot;menuPath&quot;: &quot;A String&quot;, # An arbitrary string value specifying the menu path the customer took.
+        &quot;waitDuration&quot;: &quot;A String&quot;, # The amount of time the customer waited to connect with an agent.
+      },
       &quot;runtimeAnnotations&quot;: [ # Output only. The annotations that were generated during the customer and agent interaction.
         { # An annotation that was generated during the customer and agent interaction.
           &quot;annotationId&quot;: &quot;A String&quot;, # The unique identifier of the annotation. Format: projects/{project}/locations/{location}/conversationDatasets/{dataset}/conversationDataItems/{data_item}/conversationAnnotations/{annotation}
@@ -1702,6 +1754,19 @@ <h3>Method Details</h3>
   &quot;medium&quot;: &quot;A String&quot;, # Immutable. The conversation medium, if unspecified will default to PHONE_CALL.
   &quot;name&quot;: &quot;A String&quot;, # Immutable. The resource name of the conversation. Format: projects/{project}/locations/{location}/conversations/{conversation}
   &quot;obfuscatedUserId&quot;: &quot;A String&quot;, # Obfuscated user ID which the customer sent to us.
+  &quot;qualityMetadata&quot;: { # Conversation metadata related to quality management. # Conversation metadata related to quality management.
+    &quot;agentInfo&quot;: [ # Information about agents involved in the call.
+      { # Information about an agent involved in the conversation.
+        &quot;agentId&quot;: &quot;A String&quot;, # A user-specified string representing the agent.
+        &quot;displayName&quot;: &quot;A String&quot;, # The agent&#x27;s name.
+        &quot;dispositionCode&quot;: &quot;A String&quot;, # A user-provided string indicating the outcome of the agent&#x27;s segment of the call.
+        &quot;team&quot;: &quot;A String&quot;, # A user-specified string representing the agent&#x27;s team.
+      },
+    ],
+    &quot;customerSatisfactionRating&quot;: 42, # An arbitrary integer value indicating the customer&#x27;s satisfaction rating.
+    &quot;menuPath&quot;: &quot;A String&quot;, # An arbitrary string value specifying the menu path the customer took.
+    &quot;waitDuration&quot;: &quot;A String&quot;, # The amount of time the customer waited to connect with an agent.
+  },
   &quot;runtimeAnnotations&quot;: [ # Output only. The annotations that were generated during the customer and agent interaction.
     { # An annotation that was generated during the customer and agent interaction.
       &quot;annotationId&quot;: &quot;A String&quot;, # The unique identifier of the annotation. Format: projects/{project}/locations/{location}/conversationDatasets/{dataset}/conversationDataItems/{data_item}/conversationAnnotations/{annotation}
@@ -1984,6 +2049,19 @@ <h3>Method Details</h3>
   &quot;medium&quot;: &quot;A String&quot;, # Immutable. The conversation medium, if unspecified will default to PHONE_CALL.
   &quot;name&quot;: &quot;A String&quot;, # Immutable. The resource name of the conversation. Format: projects/{project}/locations/{location}/conversations/{conversation}
   &quot;obfuscatedUserId&quot;: &quot;A String&quot;, # Obfuscated user ID which the customer sent to us.
+  &quot;qualityMetadata&quot;: { # Conversation metadata related to quality management. # Conversation metadata related to quality management.
+    &quot;agentInfo&quot;: [ # Information about agents involved in the call.
+      { # Information about an agent involved in the conversation.
+        &quot;agentId&quot;: &quot;A String&quot;, # A user-specified string representing the agent.
+        &quot;displayName&quot;: &quot;A String&quot;, # The agent&#x27;s name.
+        &quot;dispositionCode&quot;: &quot;A String&quot;, # A user-provided string indicating the outcome of the agent&#x27;s segment of the call.
+        &quot;team&quot;: &quot;A String&quot;, # A user-specified string representing the agent&#x27;s team.
+      },
+    ],
+    &quot;customerSatisfactionRating&quot;: 42, # An arbitrary integer value indicating the customer&#x27;s satisfaction rating.
+    &quot;menuPath&quot;: &quot;A String&quot;, # An arbitrary string value specifying the menu path the customer took.
+    &quot;waitDuration&quot;: &quot;A String&quot;, # The amount of time the customer waited to connect with an agent.
+  },
   &quot;runtimeAnnotations&quot;: [ # Output only. The annotations that were generated during the customer and agent interaction.
     { # An annotation that was generated during the customer and agent interaction.
       &quot;annotationId&quot;: &quot;A String&quot;, # The unique identifier of the annotation. Format: projects/{project}/locations/{location}/conversationDatasets/{dataset}/conversationDataItems/{data_item}/conversationAnnotations/{annotation}
@@ -2268,6 +2346,19 @@ <h3>Method Details</h3>
     &quot;medium&quot;: &quot;A String&quot;, # Immutable. The conversation medium, if unspecified will default to PHONE_CALL.
     &quot;name&quot;: &quot;A String&quot;, # Immutable. The resource name of the conversation. Format: projects/{project}/locations/{location}/conversations/{conversation}
     &quot;obfuscatedUserId&quot;: &quot;A String&quot;, # Obfuscated user ID which the customer sent to us.
+    &quot;qualityMetadata&quot;: { # Conversation metadata related to quality management. # Conversation metadata related to quality management.
+      &quot;agentInfo&quot;: [ # Information about agents involved in the call.
+        { # Information about an agent involved in the conversation.
+          &quot;agentId&quot;: &quot;A String&quot;, # A user-specified string representing the agent.
+          &quot;displayName&quot;: &quot;A String&quot;, # The agent&#x27;s name.
+          &quot;dispositionCode&quot;: &quot;A String&quot;, # A user-provided string indicating the outcome of the agent&#x27;s segment of the call.
+          &quot;team&quot;: &quot;A String&quot;, # A user-specified string representing the agent&#x27;s team.
+        },
+      ],
+      &quot;customerSatisfactionRating&quot;: 42, # An arbitrary integer value indicating the customer&#x27;s satisfaction rating.
+      &quot;menuPath&quot;: &quot;A String&quot;, # An arbitrary string value specifying the menu path the customer took.
+      &quot;waitDuration&quot;: &quot;A String&quot;, # The amount of time the customer waited to connect with an agent.
+    },
     &quot;runtimeAnnotations&quot;: [ # Output only. The annotations that were generated during the customer and agent interaction.
       { # An annotation that was generated during the customer and agent interaction.
         &quot;annotationId&quot;: &quot;A String&quot;, # The unique identifier of the annotation. Format: projects/{project}/locations/{location}/conversationDatasets/{dataset}/conversationDataItems/{data_item}/conversationAnnotations/{annotation}

diff --git a/googleapiclient/discovery_cache/documents/contactcenterinsights.v1.json b/googleapiclient/discovery_cache/documents/contactcenterinsights.v1.json
@@ -1412,7 +1412,7 @@
       }
     }
   },
-  "revision": "20231213",
+  "revision": "20240102",
   "rootUrl": "https://contactcenterinsights.googleapis.com/",
   "schemas": {
     "GoogleCloudContactcenterinsightsV1Analysis": {
@@ -2056,6 +2056,10 @@
           "description": "Obfuscated user ID which the customer sent to us.",
           "type": "string"
         },
+        "qualityMetadata": {
+          "$ref": "GoogleCloudContactcenterinsightsV1ConversationQualityMetadata",
+          "description": "Conversation metadata related to quality management."
+        },
         "runtimeAnnotations": {
           "description": "Output only. The annotations that were generated during the customer and agent interaction.",
           "items": {
@@ -2184,6 +2188,57 @@
       },
       "type": "object"
     },
+    "GoogleCloudContactcenterinsightsV1ConversationQualityMetadata": {
+      "description": "Conversation metadata related to quality management.",
+      "id": "GoogleCloudContactcenterinsightsV1ConversationQualityMetadata",
+      "properties": {
+        "agentInfo": {
+          "description": "Information about agents involved in the call.",
+          "items": {
+            "$ref": "GoogleCloudContactcenterinsightsV1ConversationQualityMetadataAgentInfo"
+          },
+          "type": "array"
+        },
+        "customerSatisfactionRating": {
+          "description": "An arbitrary integer value indicating the customer's satisfaction rating.",
+          "format": "int32",
+          "type": "integer"
+        },
+        "menuPath": {
+          "description": "An arbitrary string value specifying the menu path the customer took.",
+          "type": "string"
+        },
+        "waitDuration": {
+          "description": "The amount of time the customer waited to connect with an agent.",
+          "format": "google-duration",
+          "type": "string"
+        }
+      },
+      "type": "object"
+    },
+    "GoogleCloudContactcenterinsightsV1ConversationQualityMetadataAgentInfo": {
+      "description": "Information about an agent involved in the conversation.",
+      "id": "GoogleCloudContactcenterinsightsV1ConversationQualityMetadataAgentInfo",
+      "properties": {
+        "agentId": {
+          "description": "A user-specified string representing the agent.",
+          "type": "string"
+        },
+        "displayName": {
+          "description": "The agent's name.",
+          "type": "string"
+        },
+        "dispositionCode": {
+          "description": "A user-provided string indicating the outcome of the agent's segment of the call.",
+          "type": "string"
+        },
+        "team": {
+          "description": "A user-specified string representing the agent's team.",
+          "type": "string"
+        }
+      },
+      "type": "object"
+    },
     "GoogleCloudContactcenterinsightsV1ConversationSummarizationSuggestionData": {
       "description": "Conversation summarization suggestion data.",
       "id": "GoogleCloudContactcenterinsightsV1ConversationSummarizationSuggestionData",
@@ -4353,6 +4408,10 @@
           "description": "Obfuscated user ID which the customer sent to us.",
           "type": "string"
         },
+        "qualityMetadata": {
+          "$ref": "GoogleCloudContactcenterinsightsV1alpha1ConversationQualityMetadata",
+          "description": "Conversation metadata related to quality management."
+        },
         "runtimeAnnotations": {
           "description": "Output only. The annotations that were generated during the customer and agent interaction.",
           "items": {
@@ -4481,6 +4540,57 @@
       },
       "type": "object"
     },
+    "GoogleCloudContactcenterinsightsV1alpha1ConversationQualityMetadata": {
+      "description": "Conversation metadata related to quality management.",
+      "id": "GoogleCloudContactcenterinsightsV1alpha1ConversationQualityMetadata",
+      "properties": {
+        "agentInfo": {
+          "description": "Information about agents involved in the call.",
+          "items": {
+            "$ref": "GoogleCloudContactcenterinsightsV1alpha1ConversationQualityMetadataAgentInfo"
+          },
+          "type": "array"
+        },
+        "customerSatisfactionRating": {
+          "description": "An arbitrary integer value indicating the customer's satisfaction rating.",
+          "format": "int32",
+          "type": "integer"
+        },
+        "menuPath": {
+          "description": "An arbitrary string value specifying the menu path the customer took.",
+          "type": "string"
+        },
+        "waitDuration": {
+          "description": "The amount of time the customer waited to connect with an agent.",
+          "format": "google-duration",
+          "type": "string"
+        }
+      },
+      "type": "object"
+    },
+    "GoogleCloudContactcenterinsightsV1alpha1ConversationQualityMetadataAgentInfo": {
+      "description": "Information about an agent involved in the conversation.",
+      "id": "GoogleCloudContactcenterinsightsV1alpha1ConversationQualityMetadataAgentInfo",
+      "properties": {
+        "agentId": {
+          "description": "A user-specified string representing the agent.",
+          "type": "string"
+        },
+        "displayName": {
+          "description": "The agent's name.",
+          "type": "string"
+        },
+        "dispositionCode": {
+          "description": "A user-provided string indicating the outcome of the agent's segment of the call.",
+          "type": "string"
+        },
+        "team": {
+          "description": "A user-specified string representing the agent's team.",
+          "type": "string"
+        }
+      },
+      "type": "object"
+    },
     "GoogleCloudContactcenterinsightsV1alpha1ConversationSummarizationSuggestionData": {
       "description": "Conversation summarization suggestion data.",
       "id": "GoogleCloudContactcenterinsightsV1alpha1ConversationSummarizationSuggestionData",