A Basic TaskRouter Setup

What is This?

This is a Node.js script that will quickly build a Twilio TaskRouter Workspace with 4 TaskQueues, 3 Workers, 1 Workflow and 2 custom Task Channels. Use this code if you would like to spin up a TaskRouter instance to practice with, understand and get to know the basics of TaskRouter. All of the code/instructions used to build this script can be found here: https://www.twilio.com/docs/taskrouter.

Instructions

1. Make sure you have a Twilio account. If you don't have one you can get one here: https://www.twilio.com/try-twilio.
2. Make sure you have a recent version of Node.js on your computer.
3. Download this code to a local directory on your computer. Either clone or download the zip.
4. From terminal/commandline cd into the basic-taskrouter-install directory.
5. In terminal/commandline run npm install. This will install the necessary node modules you need for running this code.
6. Once that has finished running create a .env file in the basic-taskrouter-install directory.
7. Copy the values from the .env.example file into your .env file.
8. Be sure to fill out the values in your .env file. You can find your ACCONT_SID and AUTH_TOKEN here: https://www.twilio.com/console. The values in your .env file would look something like this:

ACCOUNT_SID='AC#################################'
AUTH_TOKEN='################################'
WORKSPACE_NAME='My new workspace'

9. Once all your changes are saved, from your terminal/commandline run node app create -n "name of your workspace".

If you've filled in all of the information properly in your .env file you should get a message in your terminal that looks like this:

Workspace "new TR with channels2" has been created with the following TaskQueues: Support, Sales, Marketing and Manager! The following Workers have been added to your Workspace: Francisco, Frank, and Lisa. Two custom Task Channels were created: EMail Channel and Twitter Channel.

You can then access your newly made TaskRouter Workspace by visiting the Twilio Console here: https://www.twilio.com/console/taskrouter/dashboard.

Final Notes

Please keep in mind that this is not production code. This code was written so it is easy to follow, provides you with an example of how to use async/await with the Twilio Node.js helper library, and so you can get an understanding of how to work with the basics of the Twilio TaskRouter API. You can always make additional configurations in the Twilio Console (I strongly encourage you to do this if you are trying to learn the ins and outs of TaskRouter), or by modifying this code.

Enjoy! 🍻