FreeScout is the super lightweight free open source help desk and shared inbox written in PHP (Laravel framework) – self hosted clone of HelpScout. Now you can enjoy free Zendesk & Help Scout without giving up privacy or locking yourself into a service you don't control. FreeScout has been developed from scratch and is not using any copyrighted Help Scout or Zendesk materials.
- Features
- Demo
- Mobile Apps
- Requirements
- Installation
- Cloud Hosted
- Modules
- Tools & Integrations
- News & Updates
- Contributing
- Screenshots
- No limitations on the number of users, tickets, mailboxes, etc.
- 100% Mobile-friendly.
- Multilingual (English, Croatian, Czech, Danish, Dutch, French, German, Italian, Japanese, Korean, Persian, Polish, Portuguese, Russian, Spanish, Slovak, Swedish).
- Seamless email integration.
- Suppports modern Microsoft Exchange authentication.
- Web installer & updater.
- Starred conversations.
- Forwarding conversations.
- Merging conversations.
- Moving conversations between mailboxes.
- Phone conversations.
- Sending new conversations to multiple recipients at once.
- Collision detection – notice is shown when two agents open the same conversation.
- Push notifications.
- Following a conversation.
- Auto reply.
- Internal notes.
- Automatic refreshing of the conversations list without the need to reload the page.
- Pasting screenshots from the clipboard into the reply area.
- Configuring notifications on a per user basis.
- Open tracking.
- Editing threads.
- Search.
Need anything else? Suggest features here.
Mobile apps support the same functionality and modules as the web version of your FreeScout installation. Both support agents and administrators can use mobile apps.
FreeScout is a pure PHP/MySQL application, so it can be easily deployed even on a shared hosting.
- Nginx / Apache / IIS
- PHP 7.1 - 8.2
- MySQL 5.0+ / MariaDB 5.0+ / PostgreSQL
There is no minimum system requirements (CPU / RAM) – FreeScout will run on any system.
Images & one-click installs:
- Docker Image
- Softaculous (cPanel, Plesk, ISPmanager, H-Sphere, DirectAdmin, InterWorx)
- Fantastico (cPanel, DirectAdmin, ISP Manager, ISP Config)
- Cloudron
- Ubuntu (bash script)
- API
- Migrate to FreeScout (from any help desk)
- Zapier
- Make (Integromat)
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Dashboard:
Conversation:
Mailbox connection settings page:
Notifications:
Push notification:
Web installer:
Login page:
