docs: Create CODE_OF_CONDUCT.md

.github/contributing.md

@@ -21,15 +21,6 @@ If you want help with your Renovate configuration, go to the [discussions tab in
 
 For **feature requests**: first search for related requests in the issues and discussions, if you don't find anything: create a _discussion_.
 
-## Rate Limiting of Support Requests through Temporary Blocking
-
-To ensure that the Renovate maintainers don't burn out from dealing with unfriendly behavior, those who display a bad attitude when asking for or receiving support in the repo will be rate limited from further requests through the use of temporary blocking.
-The duration of the temporary block depends on how rude or inconsiderate the behavior is perceived to be, and can be from 1-30 days.
-
-If you have been blocked temporarily and believe that it is due to a misunderstanding, or you regret your comments and wish to make amends, please reach out to the lead maintainer Rhys Arkins by email with any request for early unblocking.
-If/once you are unblocked, you should edit or delete whatever comment lead to the blocking, even if you did not intend it to be rude or inconsiderate.
-Long emails or apologies are undesirable - the maintainers are busy and want to be able to help as many users as possible with the time they have available.
-
 ## Code
 
 If you would like to fix a bug or work on a feature, please fork the repository and create a Pull Request.

.ls-lint.yml

@@ -12,6 +12,7 @@ ignore:
   - .git
   - .github/ISSUE_TEMPLATE
   - .github/pull_request_template.md
+  - CODE_OF_CONDUCT.md
   - dist
   - jest.config.ts
   - node_modules

CODE_OF_CONDUCT.md

@@ -0,0 +1,105 @@
+# Code of Conduct
+
+To help us deliver great features and support the Renovate Open Source project we ask that you:
+
+- are polite
+- pay attention to details
+- keep in mind that most maintainers are volunteers
+- are respectful of the time and effort of the maintainers
+
+## Our priorities
+
+We want to keep this project sustainable.
+This means we support our maintainers and contributors, who spend their free time to help others.
+
+Maintainers getting stressed is a big threat to Open Source projects, like ours.
+Stressed maintainers quit, or reduce their time spent on the project.
+Often a few users behave badly, where most users are nice.
+
+We want to avoid maintainers getting stressed out by bad behavior from contributors.
+That's why we have these rules.
+
+## Politeness
+
+Sadly, it's common in Open Source projects for a few users to behave in an aggressive and rude way.
+A user might say something like: "You should have fixed this bug already!", or "Why am I still waiting for this feature?".
+We do not allow this kind of behavior.
+
+We expect basic politeness, do not act rude.
+For example: it is okay if you ask a question and do not thank us afterwards.
+But avoid writing mean comments like: "Pity the documentation didn’t say that." or "Thanks for nothing.".
+
+## Respect the time of those who help you
+
+Respect goes both ways, but time is limited.
+When you ask for help, please remember that the maintainer's time is valuable.
+We get many questions each week and do our best to answer each one.
+To get the help you need, please be prepared to give detailed logs or descriptions of your issues.
+If you do not want to spend the effort giving us enough information, it's likely you will not get the help you need.
+
+Remember, most of the support provided by our team, including the Mend.io staff, is _unpaid_.
+
+## Blocking and unblocking
+
+We quickly deal with rudeness in the community with:
+
+- automated comments
+- temporary blocks
+- permanent bans
+
+If you keep breaking the rules or challenge our guidelines openly, you will be blocked.
+For example: if you keep spamming the maintainers with `@mentions` or challenge our rules openly, you will be blocked.
+
+We generally do not argue about these decisions, but we are willing to reverse a block if a you show that you understand and respect the rules, or if there was a misunderstanding.
+Please reach out to the project's lead maintainer Rhys Arkins by email if so (the shorter the better).
+
+Simply put: we block and unblock swiftly, what matters is how you follow the rules going forward.
+
+## How we prioritize work
+
+Renovate's core contributors and maintainers focus on work that:
+
+- Helps a lot of users, or
+- Fixes regressions (errors introduced by recent changes), or
+- Is required by a customer of Mend.io, or
+- Is sponsored by third parties after independent validation, or
+- We personally need or want to implement
+
+You may be disappointed when we focus on other work ahead of your feature or bug, but you should understand and accept this.
+
+## Maintaining Issue and Code quality
+
+We use GitHub Discussions to start and sort issues.
+Only maintainers are allowed to create new issues.
+If we confirm a bug or agree with a feature idea, and if it's well-documented, we will turn it into an official issue.
+This way most issues are ready to work on, either by us or the community.
+
+We may reject ideas that are too specialized, or that would make the project too hard to maintain.
+
+We have strict coding standards and reviews to keep our code in good shape.
+A feature or fix must of course work, but it must also be well designed to stay maintainable.
+We may ask you to improve your code several times in a row, which can be difficult for you.
+We only do this to keep the project sustainable.
+
+## If you have urgent work
+
+People working for big companies might push too hard in Open Source projects.
+It’s often hard for them to understand that our maintainers cannot spend much time to solve their issues quickly.
+Frequent requests for updates like "@rarkins how can we move this forward?" are _not_ helpful.
+
+Please remember, unless you are a Mend.io customer, this project does not owe you the level of response or support you might expect.
+Mend.io customers should use their designated support channels for urgent needs.
+
+## Getting more help
+
+If you need more assistance than what this project offers, you have two options:
+
+1. Become a Mend.io customer, such as by buying Renovate Enterprise, or
+1. Hire an experienced Renovate contributor privately for consulting. Mend.io staff do _not_ offer this service, but one of our volunteer maintainers, [`@secustor`](https://github.com/secustor), does
+
+## Feedback
+
+We welcome respectful discussions about these rules and accept suggestions that improve this text.
+We avoid debates on social media or going off-topic in GitHub Discussions.
+
+Because we enforce all these rules, we can deliver new features and give excellent support to the community.