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website: Update /support and docs about Transloadit-hosted Companion #3243

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merged 4 commits into from Nov 11, 2021
Merged

website: Update /support and docs about Transloadit-hosted Companion #3243

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d826b03
update considering the new Transloadit Community plan
arturi Oct 5, 2021
067ba1b
link to Community plan
arturi Oct 5, 2021
2986a5b
Merge branch 'main' into improve-companion-docs
arturi Nov 10, 2021
ce624c5
Use smart apostrophe
arturi Nov 11, 2021
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4 changes: 2 additions & 2 deletions website/src/support.md
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Expand Up @@ -21,8 +21,8 @@ This approach is new, we may make changes as we learn. Here are the current opti
| Support on Uppy client | best effort | General Guidance | Guidance based on your use case and circumstances, code & operational reviews |
| Support on Transloadit-hosted Companion & Tus | best effort | General Guidance | Guidance based on your use case and circumstances, code & operational reviews |
| Support on self-hosted Companion & Tus | best effort | - | yes |
| Access to Transloadit-hosted Companion & Tus | - | yes | yes |
| Access to Transloadit’s encoding features | - | 10GB included | 0GB - unlimited |
| Access to Transloadit-hosted Companion & Tus | yes (with a <a href="https://transloadit.com/pricing/">free Transloadit Community plan</a>) | yes | yes |
| Access to Transloadit’s encoding features | yes | 10GB included | 0GB - unlimited |
| Guaranteed response times within office hours | - | <= 3 days | <= 8h - 32h |
| 1-on-1 access to core developers | - | 1h | 1h - 20h |
| Health & Status | - | Access to Personal Transloadit Dashboard | Access to Personal Transloadit Dashboard. Proactive monitoring & notifications |
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