Sort queue view, status view and locked view by last contact.
Just install the package and the feature will be enabled automatically.
Feature List
The package adds a dynamic field named TicketLastCustomerContactTime to store the values.
To update the last contact time for all existing tickets after the installation, execute bin/otrs.Console.pl Znuny::SortByLastContact.
This field is set as default value in:
- Frontend::Agent::Ticket::ViewQueue
- Frontend::Agent::Ticket::ViewLocked
- Frontend::Agent::Ticket::ViewStatus
Many thanks to MyHammer AG which made this possible.
Installation
Download the package and install it via admin interface -> package manager.
Prerequisites
- Znuny 7.0
Download
Download the latest version.
Commercial Support
For this add-on and for Znuny in general visit www.znuny.com. Looking forward to hear from you!
Enjoy!
Your Znuny Team!