v3.2.0

Changelog

• Ability to reply to a specific message in the agent dashboard
• Ability to send attachments while creating outbound conversations
• Delivery status updates for Twilio and live chat channels
• Support for link unfurling in Slack integration
• Dark theme support for knowledge base portals
• Ability to search contacts by company name
• Knowledge management in super admin for robin AI
• Support for multiple values in automation message content rule
• Support for assigning to self in macros
• Improved search across super admin for users and accounts
• Ability to view migration status in super admin
• Numerous performance improvements and bug fixes

Thanks to @smtbos, @LiamAshdown, @jordan-brough, @jsobralgitpush, @gitstart, @AqidaHaidari, @mazenkhalil, @BikashSah999, for the contributions

v3.1.1- Bugfix

Changelog

• Fixes issues with filters involving labels
• Fixes filtering of articles in Chatwidget
• Fixes duplicate signature issue

v3.1.0

Changelog

• Enhanced Knowledge Portal Integration with Chatwidget
• Advanced Email Message Signatures Supporting Image Attachments
• Optimized Contact Import Functionality
• Upgraded Slack Integration to Support Attachments
• Comprehensive Bug Resolutions and Performance Enhancements

Thanks to @jordan-brough, @LiamAshdown , @paulocr, @thorakna, @gitstart, @BikashSah999 for the contributions

v3.0.0

We're thrilled to announce the first stable candidate for v3.0, paving the way for exciting new features. With this update, you'll gain immediate access to enhancements such as Dark Mode, setting the stage for more to come.

Thanks to @jordan-brough, @civilcoder55, @ljcp, @memorycancel, @clairton @karthi07, @LiamAshdown, @merlijndetovenaar84, @nhippenmeyer, @Jatin-MYST, @CristianDuta

Join the V3 Discussion

⚠️ Important Note for Integration Testing:

If you have built integrations over the 2.x versions of Chatwoot, please ensure to test them thoroughly before updating to 3.x versions. We are committed to providing seamless transitions, and we'll be updating our developer documentation in the coming days to guide you through the process.

📝 What's Next?

Stay tuned for updates, patches, and a closer look at what's in store for future versions. We value your feedback and contributions, so please feel free to engage with our team and community.

Thank you for being a part of the Chatwoot journey, and happy coding!

v3.0.0-rc1

Ref: https://github.com/orgs/chatwoot/discussions/7570

v2.18.0

Changelog

• New attachment view for conversations
• Ability to export contacts
• Support for interactive messages in WhatsApp ( button and list )
• Ability to update bot/user avatars from Super Admin Dashboard
• Audit logs for sign_in, sign_out, team events (EE)
• Support for configuring subdomains in widget SDK
• Enhanced filters for CSAT responses
• Support for super script tag in help center articles
• Numerous bug fixes and enhancements

Thanks to @clairton, @steffenhaak, @amplitudesxd, @marcelstoer, @memorycancel, @ChamathKB for the contributions

v2.17.1

• Fixes issues with avatars in docker images
• Fixes issues with pt-br translations

Note: Read this before the upgrade https://github.com/orgs/chatwoot/discussions/7113

v2.17.0

Changelog

• OpenAI integration : ( Reply suggestions, summarization, and ability to improve drafts )
• Priority field for conversations
• Ability to sort conversations
• Instagram story replies show the original story
• SLA APIs ( Enterprise Edition )
• Improved email fetching for IMAP inboxes
• Support template variables in channel greeting messages
• Ability to create uncategorized help center articles
• Automatic reconnects in the background
• Numerous bug fixes and performance enhancements
• New Languages: Hebrew

Thanks to @jordan-brough , @vmakuh, @gitstart, @raph941, @shaheer-haider, @giquieu @J4Wx for the contributions

This release involves breaking changes. Read this before the upgrade https://github.com/orgs/chatwoot/discussions/7113

v2.16.1

Fixes the issue with the UI when name of the customer is not present.

v2.16.0

Changelog

• UI to view Audit Logs ( EE edition only )
• Context Menu for messages ( while right-clicking )
• Ability for admins to edit agent availability status
• Ability to link to a specific message
• Support for message-updated events in the telegram channel
• Ability to download heatmap reports
• support routing in the email channel using ex-original-to in the email header
• Additional automation filters ( email and phone number based )
• Support for sending multiple attachments to Whatsapp inbox
• Improved calculations of reporting metrics
• Advanced IndexDB based caching for common objects like inboxes, labels etc
• Improved contact import
• Numerous bug fixes and enhancements
• New Languages: Icelandic

Thanks to @ChamathKB, @s00d, @jordan-broughm @clairton, @balawa, @gitstart, @BikashSah999 for the contributions