v3.9.0

Changelog

• Performance improvements for reports (7x better load times on larger accounts)
• Improved performance for conversation filters
• Ability to export contacts with filters applied
• Ability to snooze conversations in bulk actions
• Support file uploads in the telegram channel
• Support for loom videos in help centre articles
• Numerous bug fixes and enhancements

Thanks to @JeffOtano, @MJRT, @clairton, @Maklu, @legioner0, @jderecho, @imtoanle for the contributions

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Notes:

• This release involves critical db migration and adding indexes; please ensure migrations are run correctly
• Going forward, we will be deprecating 360Dialog as a WhatsApp provider. Hence, new inboxes cannot be created with this provider starting from this release. Existing inboxes will continue to work, and a migration path will be provided
• This release contains billing-related changes that might reset unauthorised customisations of Chatwoot Enterprise editions.

v3.8.0

Changelog

• SLAs for conversations ( enterprise )
• Embedding based search for Helpcenter ( enterprise - alpha )
• Lock to Single Thread config for meta inbox
• Improved email fetching for IMAP inboxes
• API to configure Chat widget into a help center
• Numerous bug fixes and enhancements

Thanks to @ryankon, @shivamkb17, @JaideepGuntupalli, @Nuzair46 for the contributions

v3.7.0

Changelog

• SLA for conversations (enterprise) - (alpha)
• Inbox view for notifications - (alpha)
• Reports for conversations handled by bots
• Ability to block contacts
• Conversation image improvements for agents ( zoom, preview inline images, etc )
• Export contact improvements
• Numerous bug fixes and enhancements

Thanks to @LiamAshdown, @CristianDuta, @danilofuchs, @matheus-rodrigues00 for the contributions

v3.6.0

Changelog

• Support for regex-validated fields in pre-chat form
• Improved email loading for email channel when using IMAP
• Markdown support for the telegram channel
• Ability to update multiple files in Facebook & Instagram channels
• Custom branding support for the help centre
• Numerous performance improvements and bug fixes

Thanks to @LiamAshdown, @mongkondev, @s00d, @Arooba-git, @surabhisuman, @gsemyong, @prepstarr, @abehnamfard, @Jatin-MYST, @giquieu, @cyprusad for the contributions

v3.5.2 - Hotfix

• Fixes issue with super admin token when making API calls - #8719
• Fixes issues with Email Channel bandwidth exceeded issues - #6082
• Switch to HTML parse mode in telegram channel to address the message sending issues
• Numerous other fixes and improvements

v3.5.1 -Hotfix

• Fixes the issue with the telegram channel, where messages containing special characters were not getting delivered.

v3.5.0

Changelog

• Improved configuration screen for Whitelabel settings
• UI for unsupported message types in Instagram/Facebook Channel
• Custom attributes in the suggestion for variables
• Bugfixes and improvements

Thanks to @kevinslin for the contributions

v3.4.0

Changelog

• Ability to manage premium self-hosted plans from super admin pannel
• Ability to manage white label settings from super admin pannel ( enterprise )
• Support for stickers and outgoing attachments in line channel
• Support for more sort options in conversation dashboard
• Support for custom attributes in message variables
• Delivery reports for Facebook channel
• Support for Authentication in case of Twilio media messages
• Multiple performance improvements and bug fixes

Thanks to @clairton, @soymgomez, @Toinne, @hugodeco, @LiamAshdown, @mazenkhalil, for the contributions

v3.3.1 - Hotfix

• Fixes the issue with the message pane disappearing when OpenAI integration isn't enabled

Thanks a lot to @clairton for the fix.

v3.3.0

Changelog

• Delivery reports for messages across all channels
• Reply to option for supported channels
• Helpcenter enhancements and redesign
• Ability to insert helpcenter articles as messages
• Ability to disable label suggestions with openAi integration
• Numerous performance improvements and bug fixes

Thanks to @intelekshual, @willkramer , @LiamAshdown , @Cauen, @shivamkb17 , @gabriel-quina the contributions