v2.15.0

Changelog

• Conversation Heatmap reports
• New Search experience
• RTL language support in Chatwoot Dashboard
• Audit Log APIs (EE edition)
• Support Rich messages in pre-chat form
• Support for WhatsApp messages from older Brazilian phone numbers
• Push notification support for safari
• Integration with Logrocket
• Numerous bug fixes and enhancements

Thanks to @giautm, @afonsolage, @gitstart, @raph941, @phunguyenmurcul, @clairton, @BikashSah999, @mani-zur, @CristianDuta, @jacsonsantospht for the contributions

v2.14.0

Changelog

• Conversation Participants
• Support for authentication via Google Oauth
• Google Translate Integration
• Image support in help centre articles
• UI for selecting Template variables
• Support contact attachments in Whatsapp Channel
• Support sending multiple attachments in Whatsapp Channel
• Ability to impersonate a user from Super Admin
• Ability to update Whatsapp Channel API key from UI
• Instance health status in Super Admin
• New Languages : Icelandic(is)
• Numerous bug fixes and enhancements

Thanks to @iprithvitharun, @fgrep, @opencartcomvn, @imskr, @diivi, @brunosfg, @jacsonsantospht, @JanWarlen, @gitstart, @BikashSah999, @raph941, @phunguyenmurcul for the contributions

v2.13.1 - Hotfix

• Fix the docker assets missing issue #6341

v2.13.0

Changelog

• Ability to do video calls on Chatwoot through the Dyte Integration
• Native support for Microsoft as a provider in Email Inboxes
• Ability to use template variables while messaging
• Ability to send longer audio messages on Whatsapp Channel
• Support for incoming location messages in Telegram Channel
• Numerous bug fixes and enhancements

Thanks to @giquieu, @drexlma, @civilcoder55, @ooooooo-q, @matuszewskijan, @iprithvitharun, @jordan-brough for the contributions

v2.12.1

• Fix the issue with WhatsApp voice recorder recording in WebM format.
• Fix the issue with WhatsApp's unread message count
• Add an option to select the audio alert tone
• Add an option to set the alert for every 30s unless the conversation is read

Thanks to @giquieu for the contribution to the WhatsApp voice recorder.

v2.12.0

Changelog

• Message Delivery and read status for Whatsapp Channel
• Ability to view unattended conversations
• Ability to create and configure agent bots from UI
• Ability to mark a conversation as unread
• Ability to lock conversations to a single thread for supported channels
• Ability to use postfix as the mailer in self-hosted installations
• Ability to search in emoji selector
• Allow wildcard URLs in campaigns
• Allow users to disable marking offline automatically
• Numerous bug fixes and enhancements
• New languages: Latvian

Thanks to @clairton, @giquieu, @jordan-brough, @civilcoder55, @smartdev58 for the contributions

v2.11.0

Changelog

• Macros
• Ability to search in help centre public portals
• Support for location messages in the WhatsApp channel
• Support for custom attributes in automation
• Ability to paste files/images from the Clipboard
• Realtime update for conversation attributes on agent dashboard
• Redis connection performance improvements
• Numerous other enhancements and bug fixes

Thanks to @smartdev58, @NitinRamnani, @KubesDavid, @NusretOzates, @DanielGannage, @ChadBurggraf, @jacsonsantospht, @givetimetolife, @singpolyma, @arkadiyayvazyan, @CristianDuta, @mjattiot, @satoshinotdead, @salman652, for the contributions

v2.10.0

Changelog

• Support for draft replies
• Ability to customise keymapping for the send reply button
• Ability to create canned responses from the dashboard
• Improvements to the Help Center module
• Performance improvements
• Numerous API enhancements and bug fixes

Thanks to @ChamathKB, @civilcoder55, @jordan-brough, @KubesDavid, @marcelstoer, @geophilusd, @nosovk, @simonpankovski for the contributions

v2.9.1

Changelog

• Minor help center related fixes

v2.9.0

Changelog

• Help Center (Beta)
• Email conversation continuity for API channels
• Ability for Dashboard App Frames to query the information
• Improved blocking & throttling of abusive requests
• Automations supporting case insensitive filters
• Numerous API enhancements and bug fixes

Thanks to @jordan-brough and @shivamsinghchahar for the contributions