v2.8.1 - Hotfix

• Fixing the issue with the ubuntu installation script.

v2.8.0

Changelog

• Email layout with improved email rendering
• Context Menu for conversations
• Chat Widget Builder
• CRUD APIs for macros
• Agent Capacity Config (enterprise)
• Ability to disable Gravatars
• Support for Elastic APM
• New Langauge: Thai
• Numerous API enhancements and bug fixes

Thanks to @ChadBurggraf, @kylemclaren, @Ysajid, @substr2837, @KubesDavid, @nikhilmuz, and @giquieu for the contributions

v2.7.0

Changelog

• Support for Whatsapp Cloud API
• Ability to create dashboard apps from UI
• New Chatwoot CLI tool
• Support for Twilio Messaging Services
• Support HMAC enforcement in API channel
• Enhanced contact identification and merge logic
• APIs for custom sort
• API for updating contact avatar
• Numerous bug fixes and enhancements

Thanks to @iprithvitharun, @jordan-brough, @gk7700, @SimonHausdorf, @giquieu for the contributions

v2.6.0

Changelog

• Ability to perform bulk actions on conversations
• Ability to customize and send WhatsApp templates messages
• Ability to create Dashboard Apps
• Ability to send Instagram replies even after a 24-hour limit ( HUMAN TAG support )
• Business hour support for downloadable reports
• Ability to download CSAT Reports
• APIs for Kbase Articles
• Numerous bug fixes and enhancements

Thanks to @devinellis , @jordan-brough for the contributions

v2.5.0

✅ Read receipts in the live chat widget

Reducing ambiguity can make a big difference in support organizations. In this update, we have added read receipts on the website channels. The agent would now see whether the customer has read the message or not.

📊 Live Reports

As a customer support/success manager or a business owner, you need to understand how your support organization functions in real-time. We have added a real-time dashboard that displays how many conversations are open and how many of them are unassigned and unattended in this update. You could also determine how many agents are online and their workload in real-time.

👠 Custom Fields in Pre-chat form

The pre-chat form is used to collect information about a contact/conversation before they enter into a live chat with you. With this update, you can collect more than just their contact info. You can map the fields of your pre-chat form with the custom attributes you set for your Chatwoot account.

🔋 Event Subscriptions in Webhook

Webhooks allows you to listen to the changes happening in your Chatwoot account. With this update, we have added an additional option to select the events to which you want to subscribe so that your service only gets the events that it needs.

Other Updates and improvements

• Added additional options in the automation feature
• Added a new method in the javascript SDK to toggle the chat bubble visibility.
• Added support for human_tag which lets you send Facebook messages outside the 24-hour window
• Numerous bug fixes and enhancements

Thanks to @shivamsinghchahar, @giquieu, and @jordan-brough for the contributions

v2.4.1 - Hotfix

• Fixing the accidentally merged conditions for open all day and closed all day.

v2.4.0

Changelog

• Notification view with real-time indicators
• Dark mode for the website widget
• Reports business hours
• IMAP SMTP improvements to support more providers
• Rich editor and cc support for new conversations
• Automation improvements
• Round robin assignment support for teams
• SDK methods for the pop-out chat widget
• ce edition docker images
• Numerous bug fixes and enhancements

Thanks to @jordan-brough, @giquieu, @sagararyal, @substr2837, @richardo-kusuma, @killion, @Justman10000, @shivamsinghchahar for the contributions

v2.3.2 - Bugfix

Changelog

• fix for the invalid contact resolved conversation activity message
• fix for file copy-paste issue
• fix for the pre-chat form being rendered for identified contacts
• fix for auto-scroll not working in the dashboard
• sentry error fixes and improvements

v2.3.1

Changelog

• Improves performance of agent endpoints

v2.3.0

Changelog

• Timezone support in reports
• Ability for contacts to end conversations on chatwidget
• Ability to record and send voice notes from the agent dashboard
• Support for Hcaptcha in public forms
• Support for Instagram story mentions
• API to bulk update conversations
• Agent filter in CSAT reports
• Ability to configure 24-hour slots in business hours
• Support for MMS in Bandwidth SMS channel
• Ability to pass specific account ids when generating SSO URLs
• Display trends in reporting metrics
• Numerous bug fixes and enhancements

Thanks to @jonas-hoebenreich, @giquieu for the contributions